JESSICA KOCH
Verona,WI
Summary
Experienced in employee relations, recruitment coordination, and administrative support, leveraging effective communication and organizational skills to streamline HR processes. Extensive knowledge of HR policies and compliance ensures smooth operations and fosters employee satisfaction.
Overview
15
15
years of professional experience
Work History
Office Manager
Stellar Rehabilitation, LLC
10.2023 - Current
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Organized new employee orientation schedules for new hires.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Operations Manager
Wealth Distribution Strategies
02.2021 - 01.2023
- Sourced, qualified and conducted screening interviews with job candidates.
- Researched and analyzed recruitment data to provide detailed statistical reports.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Coordinated new employee onboarding process.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Transition Specialist
Harbour Investments
02.2010 - 10.2020
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Liaised between departments, vendors and clients to monitor project expenses.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Created training programs to support organizational changes involving employees' day-to-day operations.
- Developed change management plans minimizing employee resistance and accelerating adoption.
Education
Bachelor of Science - Business Administration
Lakeland University
Sheboygan, WI05.2020
Associate Degree - Business Management
Madison Area Technical College
Madison, WI12.2017
Skills
- Personnel Recruitment
- Policies Implementation and Compliance
- Policy and Procedure Writing
- Employment Data Tracking
- Industry-Specific HR Regulations
- In-Person and Telephone Interviewing
- Promotion Coordination
- Employee Orientation
- Applicant Qualification
- Procedure Compliance
- Employment Recordkeeping
- Candidate Searching
- New Hire Onboarding
- File maintenance
- Benefits administration
Timeline
Office Manager
Stellar Rehabilitation, LLC
10.2023 - Current
Operations Manager
Wealth Distribution Strategies
02.2021 - 01.2023
Transition Specialist
Harbour Investments
02.2010 - 10.2020
Associate Degree - Business Management
Madison Area Technical College
Bachelor of Science - Business Administration
Lakeland University
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