Jessica Koenig

Dedicated, versatile professional with exceptional attention to detail, organizational, and forward planning skills, seeking a change in career focus. After years of managing and operating restaurants within the hospitality industry, I am looking to apply the skills and expertise built on my experience to a field where I can further challenge myself, continue my education and explore new opportunities. My background in hospitality gives me a unique perspective and wealth of experience, which I feel will make me a valuable asset to any team. I am passionate about working with people, have strong communication skills, and thrive in an environment of multi-tasking and problem solving.

• Led two restaurants to highly sought James Beard nominations
• Developed strong rapport with regular customers through genuine hospitality efforts, leading to repeat business
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
• Successfully developed and executed extensive takeout craft cocktail program during early COVID
• Streamlined inventory management for optimal stock levels and reduced waste, improving profit
• Safeguarded compliance with health, safety, and sanitation regulations in all operations
• Collaborated with kitchen team for seamless integration of food and beverage offerings
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Boosted employee and management retention by developing and fostering positive work environment