Shaeyliah Minix
Greenville,TX
Summary
A proven leader in hospitality, excelling in guest engagement and upselling techniques, demonstrated at Cotton Patch Cafe and Starbucks with a strong work ethic and exceptional customer service skills. Having leveraged sales expertise and hospitality service expertise to significantly enhance customer satisfaction and loyalty. Adept at multitasking and fostering team collaboration, consistently driving revenue growth and operational efficiency. I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills while developing numerous other skills to help optimize company sales and development in hopes of improving for personal and professional growth. As a hardworking and bubbly team-player with an extensive eye precision and attention to detail, I am looking to become the next valuable asset to your team.
Overview
5
5
years of professional experience
Work History
Server, Bartender
Cotton Patch Cafe
Greenville, TX
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Professionally connecting with all guests and cultivating warm relationships creating a more comfortable and welcoming environment, potentially creating "forever customers"
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Barista
Starbucks
Greenville, TX
06.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Built rapport with regular customers by remembering their names and preferred orders fostering a welcoming environment and creating that sense of belonging that individuals look for.
- Suggestively selling new products or pairing(s) for guests to make their visit more savoring and enjoyable; by doing so this is also assisting in meeting sales goals and marketing limited or new items.
Server
Outback Steakhouse
Bossier City, LA
04.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Branch Manager
Tower Loan
Amite, La
12.2021 - 12.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Boosted sales and customer loyalty through incentive programs.
Guest Services Attendant II
Pilot Travel Center Flying J
Haughton, LA
09.2021 - 05.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Processed payments and provided receipts to establish proof of transaction.
Lead Cashier
Academy Sports + Outdoors
Bossier City, La
01.2021 - 11.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Solicited and generated a substantial amount of store credit card applications rendering myself in the top five percentile(s) for credit application production.
- Provided excellent customer service during final sales, return transactions, etc. resulting in customers completing positive surveys conveying their experience(s).
Carhop
Sonic Drive-In
Minden, La
07.2020 - 04.2021
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Collaborated with team members to provide exceptional customer experiences.
Sandwich Artist
Subway
Minden, La
07.2019 - 07.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Assisted customers in choosing menu items by providing food complementing information.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Restocked and rotated stock in display case to mitigate stock loss.
- Trained team members to prepare sandwiches and other items according to instructions.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Education
High School Diploma -
Lakeside High School
Sibley, La07.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Sales Techniques
- Order Accuracy
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Point of sale operation
- Beverage Preparation
- Daily specials memorization
- Food and beverage pairings
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- Multitasking
- Multitasking Abilities
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Continuous Improvement
- Transactions and Cash Handling
- Food and Beverage Service
- Ability to Lift 30 Pounds
- Upselling
- Menu Recommendations
- Food and Beverage Upselling
- Upselling and Cross Selling
- Table Monitoring and Turnover
Timeline
Server, Bartender
Cotton Patch Cafe
04.2024 - Current
Barista
Starbucks
06.2023 - Current
Server
Outback Steakhouse
04.2023 - 05.2023
Branch Manager
Tower Loan
12.2021 - 12.2022
Guest Services Attendant II
Pilot Travel Center Flying J
09.2021 - 05.2022
Lead Cashier
Academy Sports + Outdoors
01.2021 - 11.2021
Carhop
Sonic Drive-In
07.2020 - 04.2021
Sandwich Artist
Subway
07.2019 - 07.2020
High School Diploma -
Lakeside High School