Jessica Kopf
Avon Lake,Ohio
Summary
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Beverage Cart Attendant
Sweetbriar Golf Course
Avon Lake, OH
05.2022 - Current
- Greeted guests in a friendly manner while providing excellent customer service.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Checked ID's and restricted underage customers from purchasing alcoholic beverages.
- Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
- Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
- Monitored inventory levels closely and restocked items when necessary.
Server
Legacy Restaurant & Grille
Avon Lake, Ohio
06.2020 - Current
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Independence Village of Avon Lake
Avon Lake, Ohio
04.2019 - 03.2020
- Assisted in training new servers.
- Prepared drinks according to resident needs.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
High School Diploma -
Avon Lake High School
Avon Lake, OH06-2022
High School Diploma -
Cleveland State University
Cleveland, OHSkills
- Adaptability
- Brand representation
- Cleanliness and sanitation
- Communication Skills
- Customer service excellence
- Professionalism
- Problem-solving abilities
- Safety awareness
- Salesmanship
- Team building
Timeline
Beverage Cart Attendant
Sweetbriar Golf Course
05.2022 - Current
Server
Legacy Restaurant & Grille
06.2020 - Current
Server
Independence Village of Avon Lake
04.2019 - 03.2020
High School Diploma -
Avon Lake High School
High School Diploma -
Cleveland State University
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