Jessica Kosterman
Erie,PA
Summary
As an experienced AI Trainer and Office Manager, I have a proven track record of success at Dolphin Genesis. I have consistently improved AI communication accuracy and user satisfaction through thorough research and precise language editing. I have a strong background in proofreading and maintaining confidentiality. My commitment to continuous learning and my consistent ability to meet deadlines have resulted in notable improvements in operational efficiency and information reliability.
Overview
7
7
years of professional experience
Work History
AI Trainer
Dolphin Genesis
02.2024 - Current
- Analyze and edit grammar, spelling, and language in AI-generated responses to ensure high-quality, clear, and accurate communication.
- Research and verify the factuality of AI-generated responses, ensuring the information provided to users is accurate and reliable.
- Collaborate with developers and linguists to enhance the AI’s understanding of natural language nuances and user intents.
- Conduct performance evaluations and implement improvements based on user feedback and AI interaction metrics.
Office Manager
Proactive Family Chiropractic
01.2017 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
BBA - Business Administration - Organizational Leadership
Southern New Hampshire University
2024
Skills
- Strong research skills
- Editing
- Proofreading proficiency
- Strong grammar knowledge
- Meeting Deadlines Consistently
- Continuous Learning Attitude
Languages
English
Native or Bilingual
Timeline
AI Trainer
Dolphin Genesis
02.2024 - Current
Office Manager
Proactive Family Chiropractic
01.2017 - 12.2023
BBA - Business Administration - Organizational Leadership
Southern New Hampshire University