Jessica K. Walker
Columbia,SC
Summary
Experienced with student admissions and enrollment processes, ensuring seamless experience for applicants. Utilizes strong communication and organizational skills to manage multiple responsibilities efficiently. Track record of fostering positive relationships and delivering exceptional support to prospective students.
Overview
21
21
years of professional experience
Work History
Manager
CleanSlateClean Cleaning Services LLC
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Enrollment Representative I, GBA
BlueCross BlueShield of South Carolina
05.2018 - 03.2021
- Investigated issues and created solutions for new customers.
- Maintained detailed and accurate records between multiple databases and programs.
Enrollment Specialist II, Medicaid
BlueCross BlueShield of South Carolina
06.2017 - 05.2018
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Enrollment Specialist I, Percival
BlueCross BlueShield of South Carolina
08.2016 - 06.2017
- Executed a wide range of professional duties while adhering to organizational guidelines, including managing provider files and ensuring compliance.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
Personal Care Assistant (PCA)
Smiles Home Care
06.2015 - 10.2016
- Provided healthcare and personal hygiene services while maintaining accurate records, ensuring compliance with health regulations and improving patient satisfaction scores.
- Assisted patients with daily living activities and coordinated home management tasks, which honed my ability to work collaboratively in a team-focused environment.
Dental Receiving Lead
Patterson Logistics
03.2014 - 02.2015
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
Dental Shipping Supervisory Lead
Patterson Logistics
12.2013 - 03.2014
- Assessed and trained employees for cross-functional promotions, fostering a culture on professional development and employee engagement.
- Maintained safety and quality standards while improving product quality through targeted actions, which is essential in promoting a safe workplace culture.
OS & Clerk
Patterson Logistics
05.2010 - 12.2013
- Demonstrated strong attention to detail when reviewing bills of lading, manifests, invoices, and other shipping documents for accuracy as part of the overall effort to prevent future OS&D situations from arising.
- Expedited issue resolutions with carriers through effective negotiation and claim settlement practices.
Certified Nursing Assistant
Carolina Home Health
02.2011 - 05.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Monitored patients’ vital signs and provided personal care services per standard procedures, demonstrating my commitment to high-quality service delivery and patient care.
Cashier/Drive-Thru Operator
KFC
02.2004 - 05.2006
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Allied Health Science
South University
Savannah, GA01.2021
Bachelor of Science - Public Health Science
South University
Savannah, GA01-2025
Master of Science - Health Administration
South University
Savannah, GA10-2026
Completed Certificate - Nursing Assisting
Midlands Technical College
Columbia, SC01.2011
High School Diploma - undefined
Ridgeview High School
Columbia, SC01.2006
Skills
- - Employee Engagement & Management
- - Talent Management
- - Employee Benefits Administration
- - Leadership & Navigation
- - Relationship Management
- - Customer Consultation & Service
- - Technical Proficiency
- - Effective Communication
Timeline
Manager
CleanSlateClean Cleaning Services LLC
03.2021 - Current
Enrollment Representative I, GBA
BlueCross BlueShield of South Carolina
05.2018 - 03.2021
Enrollment Specialist II, Medicaid
BlueCross BlueShield of South Carolina
06.2017 - 05.2018
Enrollment Specialist I, Percival
BlueCross BlueShield of South Carolina
08.2016 - 06.2017
Personal Care Assistant (PCA)
Smiles Home Care
06.2015 - 10.2016
Dental Receiving Lead
Patterson Logistics
03.2014 - 02.2015
Dental Shipping Supervisory Lead
Patterson Logistics
12.2013 - 03.2014
Certified Nursing Assistant
Carolina Home Health
02.2011 - 05.2011
OS & Clerk
Patterson Logistics
05.2010 - 12.2013
Cashier/Drive-Thru Operator
KFC
02.2004 - 05.2006
Completed Certificate - Nursing Assisting
Midlands Technical College
High School Diploma - undefined
Ridgeview High School
Associate of Science - Allied Health Science
South University
Bachelor of Science - Public Health Science
South University
Master of Science - Health Administration
South University
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