VICTORIA SUTTON
Portsmouth,VA
Summary
Dynamic HR and Operations Manager with over a decade of experience leading teams, driving employee engagement, and implementing business strategies that improve efficiency, retention, and customer satisfaction. Recognized for academic excellence, graduating Magna Cum Laude in Psychology (Top 10% of class, ODU) and currently pursuing a Master’s in Artificial Intelligence at Johns Hopkins University. Skilled at combining people leadership, data-driven insights, and innovative technologies to create sustainable, growth-oriented solutions. Passionate about applying AI and robotics to fields such as workforce development, smart systems, and AgriTech innovation.
Overview
14
14
years of professional experience
Work History
Manager
C&V Cleaning
Virginia Beach, VA
02.2014 - Current
- Direct operations for a growing business, managing 10+ employees.
- Deliver high-volume customer service, managing client relationships and maintaining satisfaction rates above 95% through effective communication and problem resolution.
- Implemented workflow strategies that reduced project turnaround time by 20%, boosting efficiency.
- Developed business strategies that increased annual revenue by 15% year-over-year.
- Cultivated a positive work culture that improved employee retention by 25% over three years.
Manager
Old Skool Games & More
Suffolk, VA
07.2014 - 11.2015
- Oversaw daily operations, leading a team of 8 in a fast-paced retail environment.
- Designed and executed sales initiatives that increased monthly revenue by 18%.
- Launched targeted marketing campaigns that boosted customer engagement and foot traffic by 30%.
- Conducted performance evaluations and training programs, driving a 10% improvement in team productivity.
- Stayed current with emerging entertainment and market trends, applying insights to align product offerings with customer demand.
Marketing Staff
Chick-fil-a
Chesapeake, VA
01.2012 - 07.2014
- Supported brand growth through marketing campaigns that contributed to a 12% increase in regional customer engagement.
- Produced social media content that expanded online presence and boosted customer interactions by 20%.
- Organized promotional events that attracted hundreds of new customers during peak campaigns.
- Conducted market research to identify growth opportunities, improving campaign ROI and strengthening brand competitiveness.
- Attended and engaged with customers at off-site events, building community relationships and strengthening brand loyalty.
Education
Master of Science - Artificial Intelligence
Johns Hopkins University: Whiting School of Engineering
Baltimore, MD09-2029
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA12-2023
Skills
- Leadership & Human Resources
- Employee Recruitment & Retention Strategies
- Change Management & Organizational Development
- Team Leadership, Training & Performance Management
- Collaborative Work Environments & Cross-Functional Communication
- Marketing & Business Development
- Strategic Marketing Campaigns & Brand Development
- Customer Engagement & Satisfaction Optimization
- Market Research, Trend Analysis & Competitive Positioning
- Event Planning, Community Outreach & Client Relations
- Psychology & Human Behavior
- Child, Adolescent, and Adult Psychology
- Behavioral Analysis & Motivation Strategies
- Conflict Resolution & Employee Engagement Psychology
- Application of Psychological Principles to Leadership & Team Dynamics
- Technology & Innovation
- Artificial Intelligence (in progress, Johns Hopkins University)
- Robotics & Automation Concepts
- Data Analysis & Workflow Optimization
- Emerging Trends in AgriTech, Sustainability & Smart Systems
Accomplishments
- Distinguished Graduate.
- Top 10% on Psychology Senior Assessment; Distinguished Graduate. ODU University.
Timeline
Manager
Old Skool Games & More
07.2014 - 11.2015
Manager
C&V Cleaning
02.2014 - Current
Marketing Staff
Chick-fil-a
01.2012 - 07.2014
Bachelor of Science - Psychology
Old Dominion University
Master of Science - Artificial Intelligence
Johns Hopkins University: Whiting School of Engineering