Mrs. Krystal Guzman
Allentown,PA
Summary
Seeking a position in Human Health Services where I can utilize my skills and experience skills and passion for helping others to provide quality care support. Proficiencies: MS Word Skills: Written and verbal communication; Decision-making skills; Problem solving skills; Time management skills; Independent thinker – requires minimal supervision Languages: Spanish
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Manager
Terrapin House
01.2025 - Current
- Supervise and support DSP staff
- Create staff schedules and manage coverage
- Make sure individuals receive proper care and support
- Complete documentation and reports
- Train staff and make sure policies are followed
- Communicate with staff, families, and supervisors
- Established key performance indicators to track progress and drive accountability.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw daily operations ensuring compliance with industry standards and best practices.
- Developed training programs to enhance staff performance and service quality.
- Coordinated cross-departmental initiatives to align organizational goals and strategies.
- Led team meetings to discuss performance metrics and strategic planning efforts.
- Fostered a collaborative work environment encouraging innovation and employee engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Resident Care Provider
Amazing Souls Home care LLC
09.2018 - 01.2020
- Assisted residents with daily living activities such as bathing, dressing
- Provided personal care support
- Helped with meals and medication reminders
- Maintained a safe and clean environment for residents
- Documented and reported changes in resident's needs
- Supported needs of 1+ residents under long-term care.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Encouraged social interaction through organized activities, enhancing resident well-being.
- Responded promptly to emergency situations involving resident health or safety concerns, ensuring swift resolution of issues and minimizing risks.
- Assisted residents in maintaining personal hygiene, providing dignified assistance with daily grooming tasks such as bathing, dressing, and oral care.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information regarding resident needs, progress, or challenges to oncoming staff members.
- Developed strong rapport with family members through regular updates on their loved ones'' condition and progress within the facility setting.
- Enhanced resident satisfaction by providing personalized care and attention to their needs and preferences.
Teacher Aide/Assistant
Academic Mind Daycare Inc
06.2016 - 06.2018
- Assisted teachers with daily classroom activities
- Helped children with learning and daily routines
- Communicated with teachers and parents about children's needs
- Developed engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing classroom environment promoting social and emotional development.
- Collaborated with parents to support children's educational growth and well-being.
- Implemented age-appropriate activities enhancing cognitive skills and creativity.
- Evaluated student progress through regular assessments and feedback sessions.
- Organized community events to strengthen relationships between families and the daycare center.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Associate of Science in Health And Human Services - Health and Human Services
Ultimate Medical Academy
Tampa, FL10.2026
High School Diploma -
First Century Christ Academy High School
Bronx, NY01.2005
Skills
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Wellness
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Self-Care
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Team leadership
- Documentation and reporting
- Time management
- Complex Problem-solving
- Staff training and development
- Goal setting
Accomplishments
Promoted to DSP Manager because of my leadership, strong communication skills, and dedication to providing quality care. I successfully supervise and train staff, create schedules, ensure policies are followed, and help provide a safe and supportive environment for the individuals we serve.
Certification
Ultimate Medical Academy – Tampa, FL
HIPPA
Hippa privacy and security principles
protecting the patients information
properly handling protected health Information (PHI)
Languages
Spanish
Timeline
Manager
Terrapin House
01.2025 - Current
Resident Care Provider
Amazing Souls Home care LLC
09.2018 - 01.2020
Teacher Aide/Assistant
Academic Mind Daycare Inc
06.2016 - 06.2018
Associate of Science in Health And Human Services - Health and Human Services
Ultimate Medical Academy
High School Diploma -
First Century Christ Academy High School