Natasia Joseph
ROCKY MOUNT,NC
Summary
Seeking a full-time position that leverages interpersonal skills, time management, problem-solving abilities, and computer proficiency. Detail-oriented with excellent customer service skills, fluent in French, English, and Haitian Creole, with intermediate Spanish proficiency. Open communicator with strong multitasking abilities.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Manager
Zan Boutique
01.2025 - 01.2025
- Addressed issues in a professional manner and resolved staff and customer service problems.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
- Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
Home Health Aide
GoodNews Home Healthcare
10.2022 - 08.2024
- Assisted with activities of daily living – mobility, personal hygiene, and feeding.
- Documented services provided, patient condition, and changes in patient behavior.
- Kept household clean and organized, ran errands, and prepared and served meals.
- Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
- Respected and safeguarded patient’s privacy.
Customer Service Representative
Gateway Security
04.2015 - 07.2019
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
- Entered customer account data and communicated in a clear and concise manner.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
Manager
Host Marriot Restaurant
09.2012 - 05.2015
- Addressed issues in a professional manner and resolved staff and customer service problems.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
- Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
01.2026
Certificate - Medical Interpreter in Haitian Creole
Alta Language Services
01.2022
Diploma - Computer and Office Specialist
Global Business Institute
01.2016
Skills
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Wellness
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Self-Care
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Decision-making
- Time management
- Team leadership
- Customer service
Accomplishments
- Supervised a team of 10 staff members.
- Achieved Revenue Increase through effectively helping customers.
- Documented and resolved customer issues, which led to a satisfied customer.
Certification
- Alta Language Services – Atlanta, GA
- Certificate
- Major: Medical Interpreter in Haitian Creole
Languages
Languages: French; Spanish
English
Full Professional
Spanish
Professional Working
French
Native or Bilingual
Timeline
Manager
Zan Boutique
01.2025 - 01.2025
Home Health Aide
GoodNews Home Healthcare
10.2022 - 08.2024
Customer Service Representative
Gateway Security
04.2015 - 07.2019
Manager
Host Marriot Restaurant
09.2012 - 05.2015
Certificate - Medical Interpreter in Haitian Creole
Alta Language Services
Diploma - Computer and Office Specialist
Global Business Institute
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Awards
Honors/Awards: Honors/ Awards Global Business Institute 2015