MELANIE JOHNSON
Riverdale,GA
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Zan McBride State Farm
01.2024 - Current
- Identify opportunities for cross-selling additional products and services.
- Generate new sales leads through cold calling and networking activities.
- Maintain accurate records of all sales and prospecting activities.
- Perform regular follow-ups with prospects to close deals in a timely manner.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Set and achieved company defined sales goals.
Caterer
Mel's Catering, Macon
07.2010 - 07.2025
- Customized menus and managed food preparation for special events
- Maintained high standards of food quality and presentation while catering events.
- Ensured that all health regulations were followed during the preparation and serving of food at catered events.
- Implemented creative ideas to enhance the appearance of buffets and other food displays.
- Kept detailed records of orders placed and payments received from clients.
- Prepared ingredients and cooked meals according to established recipes.
- Provided friendly, courteous service to create memorable moments for guests.
Service Representative
GEICO, Government Employees Insurance, MACON
06.2021 - 12.2023
- Engaged customers and provided a high level of service by carefully explaining details about documents
- Serviced existing portfolios, assisting members with coverage questions, and accurately processing policy endorsements
- Responded to customer inquiries and problems to promote great service
- Handled 900+ calls per week, exceeding the required calls per day
- Made Chairman's Club by exceeding the required metrics of 80% in excellent surveys and 15% in referrals.
- Maintained productivity and quality standards at all times.
- Accepted payments and updated accounts with latest information.
Behavioral Health Technician
GA Addiction Treatment Center, PEACHTREE CITY
07.2019 - 09.2021
- Maintained accurate records of client interactions and progress toward recovery goals by HIPAA regulations
- Organized recreational activities for clients which promote healthy lifestyles while also providing an enjoyable experience
- Ensured all safety measures were followed, including proper storage of medications and documentation of incidents
- Adhered to ethical standards set forth by professional organizations when interacting with patients or colleagues within the workplace setting
- Conducted client rounds to check on residents.
Assistant Manager
Family Dollar, Riverdale
12.2017 - 12.2018
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels
- Assisted in developing marketing campaigns aimed at increasing brand recognition
- Exercised mature judgment and made independent decisions in accordance with established policies, rules, and procedures
- Maintained positive working relationships with fellow staff and management.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Master of Social Work -
Capella University
Minneapolis, Minnesota07.2027
Bachelor of Science - Sociology
Clayton State University
Morrow, GA12-2023
Skills
- Social Work
- Communication Skills
- Conflict Resolution
- Safety Principles
- Confident and Emotionally Stable
- Ethics
- Hard Work and Dedication
- Leadership
- Complaint Resolution
- Product and service knowledge
- Sales closing
- Conflict De-Escalation
- Substance Abuse Counseling
- Active Listening
- Customer service
- Customer relations
Affiliations
Lambda Kappa Mu Sorority, Inc.
Alpha Tau Chapter
A sisterhood of business and professional women who provide community service and support, encourage educational pursuits, and address societal issues.
Certification
- RBT Certification
- August 2023 — September 2023
- Completed RBT 40-Hour Training
LANGUAGES
English
Timeline
Sales Representative
Zan McBride State Farm
01.2024 - Current
Service Representative
GEICO, Government Employees Insurance, MACON
06.2021 - 12.2023
Behavioral Health Technician
GA Addiction Treatment Center, PEACHTREE CITY
07.2019 - 09.2021
Assistant Manager
Family Dollar, Riverdale
12.2017 - 12.2018
Caterer
Mel's Catering, Macon
07.2010 - 07.2025
Master of Social Work -
Capella University
Bachelor of Science - Sociology
Clayton State University
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