William Mumm
San Antonio
Summary
Dedicated customer service representative with 6 years of experience in fast-paced environments, specializing in effective communication and problem-solving. Proven ability to manage diverse customer needs and resolve issues efficiently. Experienced in leadership roles, including youth management and team supervision, with a strong focus on creating positive experiences. Currently pursuing a degree in Applied Science, enhancing organizational and analytical skills.
Professional in sales with proven ability to drive revenue growth and build strong customer relationships. Skilled in persuasive communication, negotiation, and closing deals. Known for collaborating effectively with teams and adapting to changing market needs. Focused on achieving tangible results while maintaining high standards and reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jr Sales Representative
Copart Auto Auction
Texas Remote
01.2026 - Current
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Conducted thorough market research to identify potential leads and sales opportunities.
- Collaborated with teams to streamline auction processes, improving operational efficiency.
- Utilized CRM systems to track sales activities and manage client interactions effectively.
- Analyzed competitor offerings to refine sales strategies and improve market positioning.
- Coordinated follow-up communications with clients post-auction, reinforcing brand loyalty and engagement.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Identified areas for improvement in sales processes, providing valuable feedback to help enhance overall team performance.
- Utilized CRM software effectively to track customer interactions, manage leads, and generate insightful reports for management review.
- Enhanced customer satisfaction by promptly addressing inquiries, concerns, and providing exceptional after-sales support.
- Facilitated the negotiation process, successfully closing deals that maximized profitability for the company.
- Maintained a high level of industry knowledge by attending relevant workshops, conferences, and seminars.
Member Service Representative
Copart Auto Auctions
Texas Remote
04.2025 - 02.2026
- Assisted customers with vehicle auction inquiries, ensuring timely and accurate information dissemination.
- Processed vehicle registrations and titles efficiently, adhering to company protocols and state regulations.
- Collaborated with cross-functional teams to resolve customer issues, enhancing overall service delivery quality.
- Trained new staff on operational procedures, promoting consistency in customer service standards.
- Developed and implemented process improvements that streamlined customer interaction workflows, increasing efficiency.
- Led initiatives to enhance member engagement through personalized communication and follow-up strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Customer Service Representative
ibex
San Antonio, TX
02.2024 - 08.2024
- I help customers schedule non emergency medical rides to doctors appointments and other medical related events. It is fast paced dealing with all different kinds of people. Being able to multi task is a requirement and also being able to listen and communicate effectively. One must be able to deal with all types of customers and challenges and think and resolve issues on the go.
Retail Sales Associate
Best Buy
San Antonio, TX
09.2023 - 01.2024
- I was a seasonal employee and I have great communication skills and the ability to schedule meetings and appointments. The ability to respect my coworkers and treat them as equals.
Curbside Shopper
HEB
San Antonio, TX
02.2020 - 08.2022
- I was a curbside shopper who went around the store to collect the items shoppers requested this required attention to detail and good memory to do the job correctly and efficiently.
Assistant Summer Camp Director
LifeTime Fitness Center the rim
San Antonio, TX
06.2018 - 06.2020
- I have tremendous patience and the ability to sort things out very far and get the situation under control. I have been working with kids for almost 4 years and I love it. Some of my accomplishments have been breaking up fights and breaking up fights in a calm manner. My old boss was the only one she would trust with her kids because she knew I am very responsible and very calm. I really do hope you consider me for this position I have a lot of experience with kids and I believe I can above and exceed those expectations. Thank you my Phone number is 2106633733 And my email is willmumm@gmail.com
Dog Sitter
self-employed
San Antonio, TX
03.2017 - 05.2019
- I would dog sit for family friends and walk the dogs I am very comfortable with dogs and cats and love saving animals I got my dog from ACS
Youth Leader
Learning Tree
San Antonio, TX
12.2016 - 12.2017
- Managed many kids in the grades 6-8 helped them with homework and anything they needed also provided a fun safe learning environment
Summer Camp Counselor
Cbigg
San Antonio, TX
06.2017 - 08.2017
- I supervised kids ranging from 5-12 while doing summer camp activities
Education
Associates Degree of Applied Science - Applied Science
University of Nebraska-Lincoln
San Antonio, TX05-2027
Skills
- Persuasive sales presentations
- Proficient in addressing objections
- Email etiquette
- Closing techniques
- Data entry
- Critical thinking
- Problem resolution
- Telecommunications support expertise
- Computer proficiency
- Skilled in resolving conflicts
- Excel proficiency
- Client communication skills
- Effective telephone communication
- Call center experience
- Objection handling
- Sales presentations
- Service excellence
- Social Work
- Detail-oriented organizational abilities
- Program Development
- Retail sales
- English
- Data gathering
- Special Education (3 years)
- Laboratory Experience
- Experience Working With Students (3 years)
- Behavior Management
- Early Childhood Education
- Marketing
- Data Collection
- Leadership
- Special Needs
- Sales expertise
- Experience working with students
- Pricing
- Hospitality
- CRM proficiency
- Upselling strategies
- Cold calling
- Tutoring
- Branding
- Research
- Windows
- Supervising experience
- Behavioral therapy
- Team management
- Closing techniques
- Data entry
- Critical thinking
- Problem resolution
Certification
- First Aid Certification
- CPR Certification
Timeline
Jr Sales Representative
Copart Auto Auction
01.2026 - Current
Member Service Representative
Copart Auto Auctions
04.2025 - 02.2026
Customer Service Representative
ibex
02.2024 - 08.2024
Retail Sales Associate
Best Buy
09.2023 - 01.2024
Curbside Shopper
HEB
02.2020 - 08.2022
Assistant Summer Camp Director
LifeTime Fitness Center the rim
06.2018 - 06.2020
Summer Camp Counselor
Cbigg
06.2017 - 08.2017
Dog Sitter
self-employed
03.2017 - 05.2019
Youth Leader
Learning Tree
12.2016 - 12.2017
Associates Degree of Applied Science - Applied Science
University of Nebraska-Lincoln