Jessica Kyle
Jenkintown,PA
Summary
Retail Manager with over 15 years in customer service.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Toys "R" Us
Exton, PA
10.2016
- Responsible for opening and closing of store.
- Responsible for counting the money, daily and performing audits with any overages/shortages.
- Would be in charge of creating team member schedule when the store manager was on vacation or otherwise preoccupied: setting driver forecast.
- In charge of BOH and front end metrics for the store.
- Responsible for accurate truck processing and inventory audits against the truck manifest.
- In charge of the seasonal overnights, including the hiring process and all holiday truck processing for the 2017 season.
- The overnight process also included the processing of the Ship From Store orders that were allocated to our store. Averaging 300-500 orders a night to be picked and packed.
Store Team Leader
Ollie’s Bargain Outlet
Eagleville, PA
05.2021 - Current
- Led team in achieving sales targets through effective staff training and motivation.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed and maintained strong customer relationships to boost loyalty and satisfaction.
- Streamlined operational processes, improving efficiency in daily store operations.
- Led a team of employees to achieve store sales targets and goals consistently.
- Completed routine store inventories.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
- Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
- Implemented loss prevention measures to minimize shrinkage rates within the store.
Co-team Leader
Ollie’s Bargain Outlet
Eagleville, PA
02.2019 - 05.2021
- Led team to achieve operational goals through effective communication and collaboration.
- Trained new employees on store policies, procedures, and customer service excellence.
- Implemented inventory management practices to enhance stock accuracy and availability.
- Coordinated daily tasks to optimize workflow and improve overall store efficiency.
Assistant Manager of Softlines
Dick’s Sporting Goods
Plymouth Meeting
04.2018 - 02.2019
- Assisted in managing daily store operations and inventory management processes.
- Supported team development through training new employees on product knowledge and sales techniques.
- Coordinated promotional events to enhance customer engagement and increase store traffic.
- Analyzed sales data to identify trends, improving merchandise placement and inventory turnover.
Registry Specialist/ Infant Care Supervisor /Wardrobe Supervisor
Toys "R" Us
Hosham, PA
05.2012 - 10.2016
- In my years spent in the Horsham Toys R Us/ Babies R Us superstore, i held several differant positions through the years. I wanted to learn as much as i could to hopefully further my career one day.
- I was responsible for helping all new moms and dads, navigate their way through the decisions that needed to be made to create a baby registry. I was required to know about the products we sold, have recommendations, and know how to work all of the new baby gear.
- When i became the Infant Care supervisor, i was responsible for the monthly racetrack sets, along with the aisles resetting to work in all of the new products.
- My final job in Horsham, was that of the Wardrobe Supervisor. Apparel is a very seasonal business, so i was in charge of working all clothing from the trucks, security tagging and working it all to the floor. All of which had to be fast paced, so you that you didn't miss your window for selling that particular product.
- I also assisted with all other departments in the truck process while i was in Horsham, including scanning away the items that couldn't be worked to the floor.
- I also processed the morning and afternoon Ship From Store orders that were received in our store. This included working the overnights during the holiday seasons in 2014 & 2015 to cover the abundance of orders needing to be shipped.
Apparel Supervisor
Babies R Us
Montgomeryville, PA
03.2009 - 05.2012
- Responsible for receiving and working all Apparel items received in store, and making sure they were worked in a timely manor.
- This included printing all promotional signing for the department, and making sure they went with the correct sale items.
- Also included were making sure all weekly and monthly markdowns were processed by their due date.
- I was also responsible to doing all As-Is markdowns, and damages for the department.
Education
High School - undefined
Abington Senior High School
Abington, PA01.2003
Skills
- Goal-oriented Willing to work extremely hard to help my team reach any and every goal
- Merchandising: Working planograms or free handing
- Customer-Oriented My guests needs are at the top of my list, and i strive to never have a guest leave my building without a smile
- Personnel I try in my everyday work to help my team members become the best they can be I believe in the power of positive re-enforcement for when a team member has done something great
- I have spent half of my life working in Customer Service I believe great customer service is what can stand between a store or brand, being great instead of average
Timeline
Store Team Leader
Ollie’s Bargain Outlet
05.2021 - Current
Co-team Leader
Ollie’s Bargain Outlet
02.2019 - 05.2021
Assistant Manager of Softlines
Dick’s Sporting Goods
04.2018 - 02.2019
Assistant Store Manager
Toys "R" Us
10.2016
Registry Specialist/ Infant Care Supervisor /Wardrobe Supervisor
Toys "R" Us
05.2012 - 10.2016
Apparel Supervisor
Babies R Us
03.2009 - 05.2012
High School - undefined
Abington Senior High School