Jessica Labrie
Sussex,NJ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
Budd Tender, Check in
Cannabis Clubhouse
Sussex, NJ
2023.12 - 2025.01
- Using the Treez program to check in and at the POS to ring sales. Merging customer accounts.
- Developed and maintained relationships with existing and potential customers to ensure successful tenders.
- Visual displays of products
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Operations Manager
Foot Locker
West Nyack, New York
2000.06 - 2006.07
- Assessed employee development needs and provided feedback on their progress towards their goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Presented performance and productivity reports to supervisors.
- Responded to information requests from superiors, providing specific documentation.
- Managed scheduling, training and inventory control.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Delegated work to staff, setting priorities and goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Collaborated with team leaders on quality audits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
Project 70,001
Boonton, NJ1996-03
Some College (No Degree) - Psychology
County College of Morris
Randolph Township, NJSkills
- Dispensary security
- Regulatory compliance
- Cash handling experience
- Discussing cannabis
- Maintaining confidentiality
- Loyalty promotion
- Building rapport
- Customer education
- Product merchandising
- Maintaining security
- Supporting medical patients
- Cleanliness and hygiene
- Cannabis strain identification
- Patience and empathy
- Product knowledge expertise
- Counting money
- Sales proficiency
- Changing out tills
- POS system operation
- Edibles upselling
- Point-of-sale system
- Keeping product displays current
- Keeping sales floor clean
Timeline
Budd Tender, Check in
Cannabis Clubhouse
2023.12 - 2025.01
Operations Manager
Foot Locker
2000.06 - 2006.07
GED -
Project 70,001
Some College (No Degree) - Psychology
County College of Morris