Jessica Lacsina
Colorado Springs,CO
Summary
Dynamic professional with a proven track record at Sniffspot, excelling in guest relations management and effective problem resolution. Enhanced visitor satisfaction through strategic park management and proactive issue resolution. Skilled in analyzing feedback to drive improvements, while fostering customer engagement and ensuring safety through meticulous inspections.
Overview
5
5
years of professional experience
Work History
Private Dog Park Specialist
Sniffspot
07.2023 - Current
- Developed and implemented park management strategies to enhance visitor experience and safety.
- Drove marketing efforts through social media campaigns, increasing awareness of park offerings and events.
- Improved park safety by conducting regular inspections of trails, facilities, and equipment.
- Contributed to increased visitor satisfaction by promptly addressing concerns and resolving issues.
- Coordinated scheduling of events and activities, ensuring seamless execution and participant engagement.
- Analyzed visitor feedback to identify areas for improvement in park facilities and services.
Turo Car Rental Specialist
Turo
06.2021 - 02.2024
- Facilitated seamless vehicle bookings and customer interactions, enhancing user experience.
- Coordinated vehicle inspections and maintenance schedules to ensure optimal fleet performance.
- Assisted customers in navigating platform features, improving satisfaction and engagement rates.
- Developed training materials for new hosts, streamlining onboarding processes and increasing efficiency.
- Analyzed rental trends to provide insights for pricing strategies, boosting revenue potential.
Education
Radiology Tech Track - Radiology Tech
Pikes Peak Community College
Colorado Springs, CO05-2027
Skills
- Guest relations management
- Customer engagement
- Effective problem resolution
- Strong focus on accuracy
- Simultaneous task management
- Clear interpersonal communication
Accomplishments
- Responded to over 30+ customer inquiries each day.
- Recognized by customers, Turo, and Sniffspot for expedient and effective service.
Timeline
Private Dog Park Specialist
Sniffspot
07.2023 - Current
Turo Car Rental Specialist
Turo
06.2021 - 02.2024
Radiology Tech Track - Radiology Tech
Pikes Peak Community College