Jessica Lafrance
Somerville,MA
Summary
Detail-oriented professional with extensive experience in cash handling and customer service, ensuring accuracy and compliance in high-volume environments. Proven ability to adapt and excel across diverse fields, leveraging strong analytical skills to enhance operational efficiency. A compassionate team player dedicated to fostering positive relationships and delivering exceptional service. Committed to continuous improvement and achieving organizational goals through effective collaboration.
Overview
21
21
years of professional experience
Work History
Bank Teller
Winter Hill Bank
03.2025 - 01.2026
- Delivered exceptional customer service in a high-volume banking environment, welcoming customers with professionalism and a friendly, courteous demeanor.
- Reconciled cash drawers consistently throughout each shift, ensuring accuracy of drawers, transactions, and all bank documents.
- Supported fraud prevention efforts through the documentation of questionable activities and reporting of alerts.
- Adhered to BSA, AML, and various compliance requirements as outlined in state and federal policies and procedures.
- Recorded currency, coins, and checks, both manually and using a currency-counting machine, to ensure deposit readiness.
- Completed highly accurate, high-volume money counts using both manual and machine-driven approaches, utilizing computers and calculators to process daily transactions..
- Evaluated checks for endorsements and verified details, such as dates, bank names, payee identities, and document legality.
- Performed clerical duties, including typing, filing, and logging cashier's checks and other transactions to maintain accurate account records.
In-Store Personal Shopper
Wegmans
04.2024 - 01.2025
- Oversaw cash register operations efficiently, scanned items accurately, and executed appropriate substitutions while ensuring adherence to correct payment processing procedures.
- Cultivated positive working relationships with customers, team members, and leadership.
- Greeted customers upon store arrival and offered assistance as required.
- Leveraged technology to facilitate communication and fulfill customer orders.
Cashier Supervisor
Blue House
09.2019 - 02.2024
- Verified cash drawer amounts at shift start to ensure accuracy.
- Managed and balanced cash drawers consistently throughout the day.
- Assisted with closing duties, including money counting and receipt reconciliation.
- Performed daily opening and closing tasks, including equipment check-out, register fund counts, supply restocking, and sales receipt reconciliation with bank deposits.
- Processed credit card payments accurately, adhering to established guidelines to ensure precise recording and accurate totaling of purchases.
- Streamlined phone order processing and communication. Trained new front cashiers on efficient cash transaction management and customer service techniques.
- Supervised delivery drivers and managed the driver bank, including daily totals.
- Warmly greeted customers, creating a welcoming atmosphere while assessing their needs to enhance sales.
- Oversaw multiple tasks while maintaining exceptional customer service standards.
- Resolved customer complaints and concerns, consistently seeking optimal solutions while adhering to store policies and procedures.
- Provided outstanding customer service by addressing inquiries and offering accurate product/service information.
- Conducted training sessions for new front cashiers, focusing on effective cash handling procedures.
- Ensured cleanliness and organization of dining area and bathrooms.
- Complied with all safety protocols during money handling.
Housekeeper
Jay Peak Ski Resort
05.2017 - 08.2019
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Interacted with guests to address room needs and amenity requests, enhancing overall satisfaction.
- Adhered to professional house cleaning checklist to maintain a clean and comfortable environment in homes and buildings by vacuuming, cleaning windows, and hand dusting.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings in compliance with sanitation and hygiene standards.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management and front desk on more advanced needs.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Cashier Supervisor
Mickey's N.Y Pizza
10.2017 - 09.2019
- Verified cash drawer amounts at shift start to ensure accuracy.
- Managed and balanced cash drawers consistently throughout the day.
- Assisted with closing duties, including money counting and receipt reconciliation.
- Performed daily opening and closing tasks, including equipment checkout, register funds counting, supply restocking, and sales receipts reconciliation with bank deposits.
- Facilitated credit card payment processing following established guidelines, guaranteeing precise recording and totaling of purchases before transaction completion.
- Streamlined phone order processing and communications.
- Conducted training for new front cashiers on efficient cash transaction management and customer service techniques.
Education
Associates Degree - Nursing Assistant
Hesser College of Manchester
01.2010
Skills
- Ethical integrity
- Money handling and cash reconciliation
- Client relationship building excellence
- Analytical thinking
- Result-driven mentality
- Cash flow management
- Fraud detection and management
- Expertise in identity verification
- Transaction accuracy
- Guest relations
- Safe chemical handling
- Sanitization practices
- Cleaning techniques
Affiliations
- Shriners Children's Hospital Boston
- Shrine Ladies
- Massachusetts Motorcycle Association
Timeline
Bank Teller
Winter Hill Bank
03.2025 - 01.2026
In-Store Personal Shopper
Wegmans
04.2024 - 01.2025
Cashier Supervisor
Blue House
09.2019 - 02.2024
Cashier Supervisor
Mickey's N.Y Pizza
10.2017 - 09.2019
Housekeeper
Jay Peak Ski Resort
05.2017 - 08.2019
Associates Degree - Nursing Assistant
Hesser College of Manchester