Nancy Perez
Katy,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bank Teller
Bank Of America
08.2015 - 08.2018
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Vault Custodian
Home Depot
11.2015 - 06.2016
- Maintained accurate records of all items stored within the vault, ensuring timely retrieval and accurate tracking.
- Implemented regular audits of vault contents, maintaining accountability and accuracy at all times.
- Managed access control systems for the vault area, safeguarding against unauthorized entry or tampering.
- Served as the primary point of contact for all vault-related inquiries from internal departments or external agencies, providing accurate information in a timely manner.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Floor Supervisor
Tommy Hilfiger
11.2010 - 10.2015
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Education
Furthering Education Is Computer Science - Construction Technology
Lone Star College System, Cypress TX
Cypress, TX05.2000
High School Diploma -
Alfonso Reyes
Monterey Mexico 06.1999
Skills
- Customer Relationship Development
- Patience and Empathy
- Problem Solving Aptitude
- Ethical Conduct
- Customer Service
- Honest and Dependable
- Banking
- Excellent Time Management Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Vault Custodian
Home Depot
11.2015 - 06.2016
Bank Teller
Bank Of America
08.2015 - 08.2018
Floor Supervisor
Tommy Hilfiger
11.2010 - 10.2015
Furthering Education Is Computer Science - Construction Technology
Lone Star College System, Cypress TX
High School Diploma -
Alfonso Reyes
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