Jessica Lam
Austin,TX
Summary
Professional with strong background supporting high-level executives. Adept at managing schedules, coordinating meetings, and handling confidential information with discretion. Known for effectively collaborating with teams and adapting to changing priorities. Skilled in communication, organization, and problem-solving, always delivering results.
Overview
22
22
years of professional experience
Work History
Executive Assistant to the Vice President
Lululemon Athletica
Hong Kong
11.2023 - 06.2025
- Managed executives' schedule and keep track of key agendas, key updates, actions, deliverables, appointments, travels, as well as team events, birthdays & anniversaries
- Cultivated awareness of the executive's strategy and objectives, and support these through daily prioritization and decision making
- Maintained and handles confidential and sensitive information for the business
- Organized and supported executive business administration, e.g. manage administration for new entity set-up, regional expansion, and organizational growth
- Coordinated budget for the regional organization and partnered with financial planning & Executive department leaders to ensure optimization
- Organized and coordinated regional meetings, offsites, and development days with the leadership team, supporting executive travel plans and visits and taking meeting minutes for follow-up as required
- Ensured required resources are secured for all executive meetings (on-site, offsite, virtual), e.g. providing or creating materials and documentation required for meetings, booking meeting rooms or offsite locations, procuring necessary IT or other equipment, and support as needed to create presentations, summarized detailed reports, and drafted communications
- Completed monthly expense reports & support other claims processes
- Supported the approval of department expenses in alignment with Quarterly Budget Management, including the review of employee expense claims for accuracy and adherence to policy on behalf of the executive
- Managed Hong Kong Sample Store operations with the Sample Sale team, and maintain a connection with functional sample owners across the region to inform exit strategy for samples
- Coordinate large-scale events and activities for the Hong Kong office (Under the directions of Internal Engagement team)
Executive Assistant to SVP CK Go-To-Market | Secretary
PVH Asia Ltd
Hong Kong
07.2019 - 11.2023
- Handled complex & dynamic calendar management for a high volume of meetings regionally & globally
- Coordinated business & personal travels (flight, hotel, transportation, restaurant reservation) and align with markets/headquarter office on agenda planning of more than 20 trips per year after the pandemic
- Provided support with travel documentation and procedures including visa application
- Supported VIPs & Global Leadership team visit in terms of venue reservation/set-up, meals/transportation arrangement, etc.
- Controlled and monitored Travel and Entertainment expenses for the team to avoid over-spending and prepare monthly forecast report to Finance
- Handled executive’s expense reimbursement via Concur
- Organized regular team activities (birthdays, baby showers, work anniversary, festival celebrations, etc)
- Coordinated and supported large-scale regionally GTM Summit twice a year (presentation material consolidation, on-site piloting, etc.)
- Planned and hosted events for Inclusion & Diversity Groups (Disability Inclusion Alliance Leadership Team & Sustainability Advocate)
- Supported Office Admin team for office supplies procurement and reporting
- Assisted and coordinated Annual Dinner with Admin and HR being one of the Committee members
Sr Specialist Marketing Coordination | Specialist Marketing Coordination
adidas HK Ltd
06.2015 - 07.2019
- Executed and coordinate Brand Day/Trade Shows to VIPs & Business partners (creative concept alignment, logistic planning, on-site coordination, budget planning, model fitting, reporting)
- Managed Directors’ schedule under fast-changing environment
- Arranged business travel planning (including Visa application if required) not only for Directors, as well as the entire Marketing team of 10+ members & media partners, about 20+ trips per year
- Maintained an all-in-1 overview calendar for whole team with all milestones/deadlines, regular meetings, business travel period & annual leaves
- Prepared annual T&E expenses forecast and updated on monthly basis to keep it within budget
- Consolidated information from different departments and prepared presentation decks for Director
- Provided full administrative support to team (includes but not limited to office supplies ordering, PO creation, payment follow-up, presentation data proof-read and format touch-up, deadline reminders, meeting room arrangement & concall set up, etc.)
- Organized and be the person-in-charge of team building activities
- Processed expense reimbursement via Concur
- Delivered departmental induction to every new staff (like T&E policies introduction, general approval workflow among the team, Concur account application & training, etc.)
- Since Apr 2018
Manager | Customer Service Officer
ST Unicorn Management Ltd
05.2005 - 06.2015
- Managed comprehensive operational activities to ensure seamless business operations.
- Led the organization of local and overseas trade shows, coordinating efforts with merchandisers and designers. Oversaw booth design arrangements and product catalog development to enhance brand visibility. Fostered partnerships to optimize event execution and attendee engagement.
- Managed comprehensive factory audit processes to ensure compliance with operational standards and best practices.
- Managed all aspects of office renovation, including structural planning, interior design, and security system implementation to enhance operational efficiency.
Concierge
The Leighton Hill, Supreme Management Services Ltd
09.2004 - 05.2005
- Fostered a supportive environment by effectively addressing and resolving resident complaints.
- Executed editing tasks for 'The Legendary' newsletter, ensuring high-quality content delivery.
Content Editor
Artificial Life Inc. (OTC: ALIF)
08.2003 - 06.2004
- Conducted in-depth analysis of mobile game trends to align with public interests.
- Engaged with clients, including CLP Research Institute, to gather and understand specific game requirements.
Pet Groomer
Personal Project (non-profit)
Hong Kong
03.2020 - 05.2025
- Administered pet care services including nail trimming and ear cleaning.
- Bathed and groomed pets to enhance appearance and hygiene.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Enhanced pet appearance through skilled fur styling and expert scissor techniques.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Volunteer
Hong Kong Dog Rescue
Hong Kong
08.2015 - 12.2015
- Assisted with daily care and feeding of rescued dogs, ensuring their health and well-being.
- Maintained cleanliness of shelter facilities, contributing to a safe environment for animals and volunteers.
- Collaborated with team members to develop enrichment activities for dogs, enhancing their socialization skills.
Education
No Degree - Veterinary Assistant Program
Austin Communite College
Austin, TX09-2026
Bachelor of Science - Environmental Life Science
The University of Hong Kong
01-2003
Skills
- Office 365, Cloud usage, AI application
- Travel planning & calendar management
- Office administration
- Effective Communication
- Schedule & calendar planning
- Document preparation
- Information confidentiality
- Strong problem solver
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Japanese
Interests
Scuba diving, Running, Hiking, Chinese Calligraphy, Pet grooming, Environmental Conservation
Timeline
Executive Assistant to the Vice President
Lululemon Athletica
11.2023 - 06.2025
Pet Groomer
Personal Project (non-profit)
03.2020 - 05.2025
Executive Assistant to SVP CK Go-To-Market | Secretary
PVH Asia Ltd
07.2019 - 11.2023
Volunteer
Hong Kong Dog Rescue
08.2015 - 12.2015
Sr Specialist Marketing Coordination | Specialist Marketing Coordination
adidas HK Ltd
06.2015 - 07.2019
Manager | Customer Service Officer
ST Unicorn Management Ltd
05.2005 - 06.2015
Concierge
The Leighton Hill, Supreme Management Services Ltd
09.2004 - 05.2005
Content Editor
Artificial Life Inc. (OTC: ALIF)
08.2003 - 06.2004
Bachelor of Science - Environmental Life Science
The University of Hong Kong
No Degree - Veterinary Assistant Program
Austin Communite College