Jessica Lam
Philadelphia,PA
Summary
Honors Information Technology senior with extensive hands-on experience in application development and technical support. Demonstrated leadership, problem-solving, and technical skills through academic and professional projects. Committed to continuous professional growth and eager to apply technical expertise in a professional work environment.
Overview
1
1
year of professional experience
Work History
CST Lab Consultant
Temple University
Philadelphia, Pennsylvania
01.2026 - Current
- Deliver on-site technical support to professors and teaching assistants, enhancing classroom experience during lessons.
- Troubleshoot computer display and classroom technology issues, reducing disruptions and maintaining instructional flow.
- Set up mobile carts and equipment to prepare computer labs for classes, ensuring readiness for instruction.
IT Applications Intern
Dorman Products
Colmar, Pennsylvania
05.2026 - 08.2026
- Automated daily security word verification processes with Power Automate, enhancing accuracy and reliability.
- Developed AI agent that streamlined IT communications for clarity and consistency.
- Authored plain-language SharePoint guides for two company-wide security rollouts.
- Piloted GitHub Copilot agent to efficiently convert raw project notes into structured PowerPoint decks.
STEM Teacher
Temple University, College of Engineering
Philadelphia, Pennsylvania
06.2025 - 08.2025
- Mentored high school students during 12-week STEM program focusing on JavaScript, HTML, and CSS.
- Designed daily lesson plans covering programming fundamentals and DOM manipulation through slot machine game development in Replit.
- Delivered live demonstrations of programming concepts, guiding independent experimentation and problem-solving.
HSC Lab Consultant
Temple University
Philadelphia, PA
05.2025 - 08.2025
- Guided patrons in effective use of laboratory equipment and resources.
- Delivered hands-on technical support to diagnose problems and communicate solutions efficiently.
- Troubleshot technical issues related to printers, ensuring smooth print operations.
Education
Bachelor of Science - Information Science And Technology
Temple University
Philadelphia, PA05-2027
Skills
- Languages: JavaScript, HTML, CSS, Python, C#, Java, SQL
- AI & Automation: Power Automate, Microsoft Copilot Studio, AI Agent Development
- Frameworks & Development: Visual Studio, Windows Forms
- Databases: SQL, Database Fundamentals
Timeline
IT Applications Intern
Dorman Products
05.2026 - 08.2026
CST Lab Consultant
Temple University
01.2026 - Current
STEM Teacher
Temple University, College of Engineering
06.2025 - 08.2025
HSC Lab Consultant
Temple University
05.2025 - 08.2025
Bachelor of Science - Information Science And Technology
Temple University