Jessica Lamkin
Pineville,LA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Assistant Manager
Dollar General
Pineville, AL
12.2022 - Current
- Assisted in managing daily store operations and staff schedules.
- Implemented visual merchandising standards to enhance product presentation.
- Trained new team members on store policies and customer service techniques.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Coordinated promotional displays and seasonal merchandise transitions effectively.
- Supervised cash handling procedures to maintain accuracy and security.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Sales Associate
Marshalls
Pineville, AL
09.2022 - 12.2022
- Assisted customers in selecting merchandise and providing product information.
- Maintained clean and organized sales floor for optimal shopping experience.
- Processed transactions accurately and efficiently at the cash register.
- Stocked shelves with new inventory to ensure product availability.
- Collaborated with team members to meet daily sales goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer inquiries and resolved issues promptly to ensure a positive shopping experience.
Department Manager
McDonald's
Pineville, Louisiana
10.2014 - 10.2018
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members in customer service and food preparation.
- Managed inventory levels to optimize stock and reduce waste.
- Implemented health and safety standards for a safe working environment.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Developed and implemented strategic departmental plans to achieve company targets.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Resolved customer complaints and issues promptly and professionally.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Managed daily operations, ensuring efficient workflow and productivity.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Arby's
Pineville, Louisiana
08.2012 - 07.2014
- Assisted in managing daily store operations and staff schedules.
- Oversaw inventory management and restocking processes for merchandise.
- Trained and mentored new team members on company policies.
- Ensured compliance with safety standards and store procedures.
- Facilitated effective communication between staff and upper management.
- Resolved customer issues promptly to enhance satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Lone Jack High School
Lone Jack, MOSkills
- Visual merchandising
- Employee training
- Customer service
- Payroll administration
- Cash handling
- Inventory management
- Staff scheduling
- Promotional coordination
- Conflict resolution
- Team building
- Effective communication
- Problem solving
- Strategic planning
- Verbal and written communication
- Task delegation
- Orientation and training
- Team collaboration
- Employee engagement
- Vendor relationship management
- Problem-solving
- Promotional planning
- Reporting and documenting
- Decision-making
- Sales monitoring
- Closing oversight
- Team motivation techniques
- Coaching and mentoring
- Multitasking and organization
- Customer relations
- Recruiting and interviewing
Timeline
Assistant Manager
Dollar General
12.2022 - Current
Sales Associate
Marshalls
09.2022 - 12.2022
Department Manager
McDonald's
10.2014 - 10.2018
Assistant Manager
Arby's
08.2012 - 07.2014
Lone Jack High School