Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Lane

SIERRA VISTA

Summary

Dynamic professional with extensive experience in customer service and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in route planning and ensuring timely deliveries and optimal product availability. Committed to maintaining high standards and fostering strong customer relationships.

Experienced with route planning and time management to optimize delivery schedules. Utilizes problem-solving abilities to address and resolve logistical challenges promptly. Track record of maintaining high standards for punctuality and accuracy in all deliveries.

Overview

17
17
years of professional experience

Work History

Carrier

Self/ Wick Communications
10.2021 - Current
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Merchandiser

L&R
06.2015 - 06.2016
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.

Cashier

Safeway
07.2008 - 12.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Barry Goldwater High School
Phoenix, AZ

Skills

  • Route planning
  • Load securing
  • Delivery scheduling
  • Inventory management
  • Customer service
  • Time management
  • Problem solving
  • Route optimization
  • Route navigation
  • Street orientation

Timeline

Carrier

Self/ Wick Communications
10.2021 - Current

Merchandiser

L&R
06.2015 - 06.2016

Cashier

Safeway
07.2008 - 12.2010

Barry Goldwater High School

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Jessica Lane