Jessica Langan

• Reviewed and organized commercial insurance policies, assisting brokers with policy checks, updates, and documentation accuracy for client accounts

• Supported brokerage teams by managing account files, organizing policy documents, and maintaining structured records for casualty placements

• Conducted research on insurance carriers, agents, and market options to assist brokers in identifying appropriate coverage solutions for client risks

• Completed a mock insurance placement project by analyzing two client accounts, researching underwriting considerations, and presenting coverage recommendations to practicing underwriters

• Observed broker–underwriter negotiations, client calls, and internal strategy meetings to gain exposure to insurance placement processes and market dynamics

• Utilized Excel to help organize account data and assist with spreadsheet tracking for brokerage team operations

• Greeted and seated guests promptly, ensuring optimal dining experience.
• Managed reservation system to maximize table turnover and minimize wait times.
• Coordinated with servers and kitchen staff to streamline guest service flow.
• Assisted in training new hostesses on protocols and customer service standards.
• Handled guest inquiries and complaints professionally to maintain satisfaction levels.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.