Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Langdon

Allentown,PA

Summary

Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Administrative Specialist

Kuehne+Nagel
11.2021 - Current
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Streamlined office processes by implementing efficient document management and filing systems.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Facilitated communication between departments, organizing meetings and distributing essential information.

Warehouse Associate

Home Depot Distribution
03.2021 - 09.2021
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.


QC Auditor

Abacus
11.2020 - 03.2021
  • Developed comprehensive reports detailing audit findings, enabling management to make informed decisions regarding process improvements.
  • Maintained detailed records of all audits conducted, providing a valuable resource for future reference and analysis purposes as needed.

Customer Service Lead

Sequential Technology International
03.2017 - 11.2020
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Item Selector

C&S Wholesale Grocers Inc.
06.2016 - 12.2016
  • Improved order accuracy by diligently selecting and verifying items according to pick tickets.
  • Facilitated quick turnaround times for high-priority orders through close collaboration with team members during peak business periods.
  • Contributed to team success by consistently meeting or exceeding picking quotas and performance metrics.

Education

High School Diploma -

Emmaus High School
Emmaus, PA
06.2016

Skills

  • Documentation and recordkeeping
  • Administrative support
  • Team collaboration
  • Multitasking and time management
  • Customer service
  • Attention to detail
  • Customer relations and communications
  • Fast learner
  • Organizing and categorizing data
  • Database entry
  • Verbal communication

Timeline

Administrative Specialist

Kuehne+Nagel
11.2021 - Current

Warehouse Associate

Home Depot Distribution
03.2021 - 09.2021

QC Auditor

Abacus
11.2020 - 03.2021

Customer Service Lead

Sequential Technology International
03.2017 - 11.2020

Item Selector

C&S Wholesale Grocers Inc.
06.2016 - 12.2016

High School Diploma -

Emmaus High School

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