Jessica Lanier
Columbus
Summary
Hi, I’m Jessica Lanier. I’m a dedicated community support professional, with over 15 years of experience across public safety, food services, housing support, and community engagement. In my current role, I help individuals experiencing homelessness navigate barriers like mental health, addiction, & long-term instability, supporting them with housing applications, life skills coaching, and access to vital resources. My background also includes team leadership, ambassador work in downtown Columbus, and client-focused roles where I ensured clean, safe environments for the public. What drives me is seeing people move forward, sometimes against incredible odds, and knowing I played a part in their progress. Whether I’m coordinating with city partners, managing outreach teams, or supporting someone one-on-one, I lead with compassion, consistency, and a deep commitment to service. I’m now seeking a purpose-driven opportunity where I can continue to make a lasting difference in people’s lives and communities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing Outreach Specialist
Mount Carmel/CCSID
05.2023 - Current
- Offer Homeless Outreach Services, complete housing applications, Teach life skills, document notes
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
- Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
- Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
Team Leader/Ambassador
CCSID/OSS
10.2017 - 04.2023
- Manage 10 to 15 at a time, security checks, offer homeless outreach, conduct public relations, manage time sheets, power wash, general cleaning and radio communications.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Recognized, documented, and advised on removal of hazards.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
Nutrition services chef
Nationwide Children’s Hospital
01.2015 - 09.2017
- Prep salad bar, grab n go prep, front food bar cook, patient line and café server.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2002
Skills
- Effective team collaboration
- Compassionate communication
- Engaged listening skills
- Workplace safety awareness
- Strong communication skills
- Project outreach plans
- Data analysis
- Community events
- Community relations
Accomplishments
- Supervised team of 25 to 30 staff members.
- Achieved housing 12 plus individuals by completing paperwork and documentation with accuracy and efficiency.
- Ambassador of the quarter in 2019
- CPR/ First aid certification
- IPMBA Certification
- CIT (Crisis intervention)Training
Certification
- IPMBA
- CIT
- Cpr/first aid
- BBP training
- Close combat
Languages
asl
Limited Working
Spanish
Limited Working
Timeline
Housing Outreach Specialist
Mount Carmel/CCSID
05.2023 - Current
Team Leader/Ambassador
CCSID/OSS
10.2017 - 04.2023
Nutrition services chef
Nationwide Children’s Hospital
01.2015 - 09.2017
High School Diploma -
Valdosta High School
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