Jessica Laparo
Blacklick,Ohio
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Department Leader
Life Time
Columbus, OH
06.2013 - 08.2023
- Responsible for a team of 30 employees in the Department, ensuring that all tasks are completed efficiently and on time
- Coached and trained new staff members, providing guidance on department policies and procedures
- Ensured compliance with all safety regulations in the workplace
- Cultivated a positive work environment that promoted high morale among employees leading to higher job satisfaction and retention.
- Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients
- Created monthly schedules for staff members to ensure adequate coverage during peak hours
- Conducted regular team meetings to review progress on projects and address any issues that may arise
- Recruited new employees when necessary by conducting interviews and evaluating applicants
- Incorporate Corporate directives for guest involvement
- Collaborate with Corporate Team to increase department revenues.
- Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
- Coordinated cross-functional projects within the organization, fostering teamwork and collaboration across departments.
CPR/AED Instructor
American Red Cross
Columbus, OH
08.2017 - 01.2022
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
- Streamlined the CPR certification process by implementing efficient scheduling and record-keeping procedures.
Kids Activites Assistant
Life Time Fitness Inc.
Columbus, OH
09.2010 - 06.2013
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for junior members.
- Assisted in preparing recreational materials and supplies for each activity.
- Trained staff members on conducting events and following safety procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Kids Activities Team Member
Life Time Fitness Inc.
Columbus, OH
03.2006 - 09.2010
- Fostered positive relationships with parents by providing regular updates on their child''s progress and achievements.
- Actively participated in staff meetings and professional development opportunities to continuously improve programming quality and effectiveness.
- Ensured a safe play environment by adhering to safety guidelines and supervising children at all times.
- Assisted in maintaining clean and organized facilities, contributing to a pleasant learning environment for kids.
- Promoted physical fitness by organizing and leading sports activities for children of various age groups.
- Enhanced children''s creativity by implementing engaging and educational activities.
Education
Bachelor of Science in Human Ecology And Family Sciences -
The Ohio State University
Columbus, OHSkills
- Departmental Activities
- Budgeting and Forecasting
- Team Management
- Customer Focus
- Operations Management
- Recruiting and Hiring
- Compliance Management
- POS Software
Timeline
CPR/AED Instructor
American Red Cross
08.2017 - 01.2022
Department Leader
Life Time
06.2013 - 08.2023
Kids Activites Assistant
Life Time Fitness Inc.
09.2010 - 06.2013
Kids Activities Team Member
Life Time Fitness Inc.
03.2006 - 09.2010
Bachelor of Science in Human Ecology And Family Sciences -
The Ohio State University