Jessica Lape
Ingram
Summary
Compassionate and skilled Phlebotomist with extensive experience at Texas Oncology, adept in venipuncture techniques and patient support. Proven track record of enhancing patient satisfaction through effective communication and meticulous sample management, ensuring accurate test results while maintaining HIPAA compliance. Recognized for fostering a comfortable environment during blood draw procedures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phlebotomist Sr
Texas Oncology
12.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomy Service Representative
Quest Diagnostics
09.2018 - 12.2022
- Improved patient satisfaction by providing efficient and accurate blood draw services.
- Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
- Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
- Facilitated seamless communication between patients, medical staff, and laboratories to ensure accurate test results.
Phlebotomist Float
Clinical Pathology Laboratories, Inc.
09.2016 - 09.2018
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
PSC Phlebotomist
LabCorp
05.2009 - 05.2016
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Laboratory Phlebotomist
Texas Health Presbyterian Hospital
05.2004 - 05.2009
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
Education
Associate of Science - Health Care Administration
South College
Knoxville, TN08-2025
Skills
- Proficient in venipuncture techniques
- Phlebotomy order of draw
- Direct patient support
- Sample management
- HIPAA compliance
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist Sr
Texas Oncology
12.2022 - Current
Phlebotomy Service Representative
Quest Diagnostics
09.2018 - 12.2022
Phlebotomist Float
Clinical Pathology Laboratories, Inc.
09.2016 - 09.2018
PSC Phlebotomist
LabCorp
05.2009 - 05.2016
Laboratory Phlebotomist
Texas Health Presbyterian Hospital
05.2004 - 05.2009
Associate of Science - Health Care Administration
South College
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