Jessica Layne
Coconut Creek,FL
Summary
I am an enthusiastic and dedicated professional with extensive experience in server, banquet serving, and bartending roles. My passion for delivering exceptional customer service and creating memorable experiences drives my desire to join your team. I thrive in fast-paced environments and am committed to contributing to a positive atmosphere while ensuring guests receive top-notch service. I look forward to bringing my skills and energy to your esteemed establishment.
Overview
7
7
years of professional experience
Work History
BARTENDING
Bahama Breeze
Oakland, fl
03.2024 - 04.2025
- Crafted signature cocktails that boosted bar sales by 30%.
- Trained and mentored new bartenders, improving team efficiency by 25%.
- Managed inventory effectively, reducing waste and increasing profit margins.
- Developed strong relationships with regulars, fostering loyalty and trust.
- Utilized social media to promote specials, driving traffic and engagement.
- Executed themed events that attracted large crowds and media attention.
Server
Banquet Hall
Cypress creek , Sheraton Marriott
02.2024 - 02.2024
- Collaborated with kitchen staff to ensure timely and accurate meal preparation and delivery.
- Delivered exceptional service to guests, enhancing overall dining experience and satisfaction levels.
- Assisted in training new staff on menu items and service protocols, improving onboarding efficiency.
- Maintained a clean and organized dining area, contributing to a welcoming atmosphere for patrons.
- Employed efficient serving techniques, reducing wait times and increasing table turnover rates.
Bartender Shift Manager
Flanagan's
Fort Lauderdale, Florida
05.2022 - 03.2023
- Supervised bar operations during shifts to ensure smooth service and high-quality drink preparation.
- Implemented training programs for new staff, resulting in improved service efficiency and team dynamics.
- Developed and executed promotional campaigns that increased customer visits and bar revenue by 20%.
- Scheduled shifts for bar staff, optimizing coverage during peak hours to maximize service efficiency.
- Utilized inventory management systems to track stock levels and minimize waste effectively.
- Maintained cleanliness and organization of the bar area, creating a welcoming environment for guests.
- Fostered a positive work environment by encouraging teamwork and recognizing individual contributions.
- Engaged with patrons to build relationships, enhancing customer loyalty and repeat business.
BANQUET SERVER
Trump hotel
Doral, Fl
09.2019 - 12.2019
- Received positive feedback from clients, boosting repeat business opportunities.
- Utilized strong communication skills to address guest needs promptly.
- Implemented efficient serving techniques, reducing wait times significantly.
SERVER
Westin Hotel
Fort lauderdale, fl
01.2018 - 05.2019
- Efficiently managed high-volume tables, increasing turnover rates by 25%
- Resolved customer complaints swiftly, turning challenges into opportunities
- Received multiple 'Employee of the Month' awards for outstanding service
- Delivered exceptional customer service, boosting satisfaction scores by 30%
- Trained and mentored new staff, enhancing team efficiency and morale
- Upsold menu items, driving a 15% increase in average check size
- Maintained a clean and organized dining area, improving guest experience
- Collaborated with kitchen staff for timely and accurate order delivery
Education
Bartending License -
Elite Bartending School
Fort Lauderdale, FL01.2025
Bachelor's degree - Hospitality Management
FIU - Biscayne
Miami01.2022
Skills
- Great personality
- People person
References
Reference available upon request
Timeline
BARTENDING
Bahama Breeze
03.2024 - 04.2025
Server
Banquet Hall
02.2024 - 02.2024
Bartender Shift Manager
Flanagan's
05.2022 - 03.2023
BANQUET SERVER
Trump hotel
09.2019 - 12.2019
SERVER
Westin Hotel
01.2018 - 05.2019
Bartending License -
Elite Bartending School
Bachelor's degree - Hospitality Management
FIU - Biscayne