Jessica Leal
Weatherford,TX
Summary
Skilled Branch Banker with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
4
4
years of professional experience
Work History
Branch Banker
PNC Bank
05.2022 - Current
- Engage in financial wellness conversations with clients in person and over the phone to ensure client’s financial needs are met
- Assess client’s needs and use knowledge of PNC products in order to find the best solution for the client.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Managed branch operations for seamless transactions and excellent customer experiences.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
Assistant Branch Manager
First Convenience Bank
08.2020 - 04.2022
- Increased sales through effective merchandising strategies and targeted promotions.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Participated in regular audits to ensure compliance with applicable laws and regulations related to dispute management and fraud prevention.
- Promoted a positive work environment through employee engagement activities and open communication channels.
- Spearheaded branch initiatives for growth in sales, loans, and other services, resulting in increased revenue generation.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
Branch Supervisor
First Convenience Bank
01.2020 - 08.2020
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Personal Banker
First Convenience Bank
10.2019 - 12.2019
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
Associate of Arts - Education
Tarrant County College District
Fort Worth, TX08.2019
Skills
- Excellent communication skills
- Detail oriented
- Effective problem-solving skills
- Fast learner
- Procedure review
- Analytical Skills
- Problem-Solving
- Team building
- Organizational Skills
- Self Motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Banker
PNC Bank
05.2022 - Current
Assistant Branch Manager
First Convenience Bank
08.2020 - 04.2022
Branch Supervisor
First Convenience Bank
01.2020 - 08.2020
Personal Banker
First Convenience Bank
10.2019 - 12.2019
Associate of Arts - Education
Tarrant County College District