Summary
Work History
Education
Skills
Timeline
Bartender

JESSICA LEA ZOLNA

Lancaster,PA

Summary

Experienced bartender and server with over 12 years in high-volume, fast-paced hospitality environments. Expertise in mixology, cocktail development, and customer service. Adept at multitasking, problem-solving, and creating a memorable guest experience. Strong knowledge of beer, wine, and spirits, with a passion for upselling and maximizing revenue.

Work History

Bartender

Power House
  • Mixed and served high-quality cocktails, beer, and wine with expert precision
  • Provided excellent customer service while managing a busy bar
  • Handled cash, credit card transactions, and end-of-shift balancing
  • Maintained cleanliness and organization while ensuring compliance with health codes

Server | Bartender

Saddle Ranch Chop House
  • Delivered fast, efficient service in a high-energy restaurant and bar setting
  • Created specialty cocktails and recommended drink pairings
  • Assisted with inventory management and restocking bar supplies
  • Trained new employees on service standards and menu knowledge

Server/Bartender/Key Manager

Hooters
  • Provided outstanding table service in a fast-paced environment
  • Upsold menu items and suggested beverage pairings to increase sales
  • Managed multiple tables while ensuring a positive guest experience
  • Assisted with promotional events and brand marketing efforts

Salon Assistant

Matthew Preece Salon
  • Managed client appointments and provided customer service
  • Assisted stylists with client services and product recommendations
  • Maintained salon organization and cleanliness

Education

University of New Mexico - Archaeology/Anthropology

University of New Mexico

Paul Mitchell Cosmetology School -

Paul Mitchell Cosmetology School

Skills

  • Mixology & Cocktail Development
  • Beer, Wine & Liquor Knowledge
  • High-Volume, Fast-Paced Service
  • Customer Engagement & Satisfaction
  • POS Systems & Payment Processing
  • Upselling & Sales Techniques
  • Problem-Solving & Multitasking
  • Computer Skills: Excel, Photo Editing

Timeline

University of New Mexico - Archaeology/Anthropology

University of New Mexico

Paul Mitchell Cosmetology School -

Paul Mitchell Cosmetology School

Bartender

Power House

Server | Bartender

Saddle Ranch Chop House

Server/Bartender/Key Manager

Hooters

Salon Assistant

Matthew Preece Salon

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JESSICA LEA ZOLNA