Jessica Ledezma
Lakewood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Great dedicated worker very much team player
Love working with people
Overview
4
4
years of professional experience
Work History
Intake Specialist
Home At Last
10.2023 - 12.2024
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Completed intake assessment forms and filed clients' charts.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Facilitated client access to supportive services such as housing and job placement.
Case Management
Project 180
01.2023 - 10.2023
- Administered community-based treatment through case management.
- Assisted with case management and medical appointments.
- Attended regularly scheduled case management and staff meetings.
- Uploaded evidence into case management system each day.
Front Desk Receptionist
Homeboy Industry
01.2021 - 04.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Residential Aid
Lacada
02.2023 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
Education
GED -
David Star Jordan
Long Beach, CA06.1999
Skills
- Safety awareness
- Professional boundaries
- Time Management
- Mental health care
Timeline
Intake Specialist
Home At Last
10.2023 - 12.2024
Residential Aid
Lacada
02.2023 - Current
Case Management
Project 180
01.2023 - 10.2023
Front Desk Receptionist
Homeboy Industry
01.2021 - 04.2022
GED -
David Star Jordan
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