Jessica Lee
Winter Haven,FL
Summary
Dedicated and customer focused professional with over 7 years of experience in delivering exceptional service and building relationships. Proven ability to handle a high volume of costumer inquiries while maintaining a positive, empathetic attitude, Skilled in resolving conflicts and finding creative solutions. Seeking to leverage strong communication skills and a passion for helping others to contribute effectively on a team.
Overview
14
14
years of professional experience
Work History
Private Nanny and Personal Assistant
Jeff Monash
09.2018 - 07.2019
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Transported children to and from school.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Completed household tasks by assisting with laundry, light housekeeping, running errands, and grocery shopping.
- Entrusted to handle confidential and sensitive situations in professional matter.
Part Time Nanny
Jenna and Kyle Mickiewicz
01.2016 - 01.2018
- Took care of 2-year-old girl & 3-month-old boy.
- Helped create healthy and age appropriate nap routines for both kids.
- Provided a safe, loving, and calm environment.
- Worked extensively with parents on solutions for child development hurdles
- Transported children to and from activities using personal or family vehicle.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties, laundry, kid meal prep, and bottle feeding.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Part Time Nanny
Rachelle Adams
01.2015 - 01.2016
- Looked after children 9-12 year old's.
- Homeschooled 9-year-old part time and helped complete homework assignments and school projects.
- Helped get kids ready, and drove them to and from school.
- Supported children in activities, meals, snacks, hygiene and socialization.
- Assisted with light housekeeping. laundry, and dishes.
- Encouraged children to be understanding and patient with others.
- Transported children to and from school.
Full Time Nanny
Megan and Justin Davis
01.2014 - 01.2015
- Provided all care for premature twin boys.
- Bottled fed, planned and prepared homemade healthy baby food.
- Helped to sleep train and create age appropriate nap schedules.
- Dressed, fed, changed, and did babies' laundry.
- Helped with motor and cognitive functions by Creating safe and age appropriate activities.
- Some house work: Dishes, cleaned kitchen daily, changed bedding, and swept floors.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
CNA- 11 South Oncology
Mclaren Flint
01.2011 - 01.2013
- Provided quality patient care to the 12 patients in my care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Server
Red Robin
01.2009 - 01.2011
- Provide excellent customer service, Attention to detail
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier & Sales Associate
American Eagle Outfitters
01.2006 - 01.2009
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - CNA
Mott Community College
Flint, Michigan07.2024
No Degree - Nursing
U of M Flint
Flint, Michigan05.2010
High School Diploma -
Carman-Ainsworth High School
Flint, Michigan06.2009
Skills
- Excellent Communication skills
- Dependable
- Organized
- Payment Processing
- Customer Service
- Customer inquiries
- Customer Needs Assessment
- Complaint resolution
- Customer Satisfaction
References
- Jenna Mickiewicz, (916) 833-5499, Employer
- Laurei Burns, (520) 488-6043 Employers Office Manager
- Rachelle Adams, (530) 301-2477, Employer
Timeline
Private Nanny and Personal Assistant
Jeff Monash
09.2018 - 07.2019
Part Time Nanny
Jenna and Kyle Mickiewicz
01.2016 - 01.2018
Part Time Nanny
Rachelle Adams
01.2015 - 01.2016
Full Time Nanny
Megan and Justin Davis
01.2014 - 01.2015
CNA- 11 South Oncology
Mclaren Flint
01.2011 - 01.2013
Server
Red Robin
01.2009 - 01.2011
Cashier & Sales Associate
American Eagle Outfitters
01.2006 - 01.2009
No Degree - CNA
Mott Community College
No Degree - Nursing
U of M Flint
High School Diploma -
Carman-Ainsworth High School