Jessica Lee
GameStop
MACON,GA
2
years of professional experience
Assistant Manager with experience in retail operations, customer service, and team leadership. Skilled in cash handling, employee scheduling, and sales growth, with a strong focus on smooth store execution and staff support.
Work History
Assistant Manager
2 Years 5 Months- Supervised daily store operations, ensuring consistent customer service and smooth sales floor coverage.
- Resolved customer concerns promptly, protecting service standards and repeat business.
- Trained associates on POS procedures, product knowledge, and trade-in transactions.
- Executed opening and closing procedures, including cash handling and register reconciliation.
- Monitored inventory levels, organized stockroom, and supported accurate shipment processing.
- Coordinated merchandising updates to support promotions, product launches, and seasonal resets.
- Assisted with performance coaching, reinforcing sales goals, policies, and operational expectations.
- Maintained shrink controls, followed compliance standards, and reported store issues to leadership.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategy for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School Diploma
High School Diploma
Skills
Retail operations
Product and service sales
Sales strategies
Client management
CRM management
Promotional planning
Team leadership
Team building
Staff supervision
Task delegation
Employee scheduling
Sales performance
Employee performance evaluations
Performance reviewing
Performance appraisal
Policy enforcement
Promotion management
Visual merchandising
Social responsibility
Multitasking and organization
Team collaboration
Adaptability and flexibility
Communication skills
Product and service sales
Timeline
Assistant Manager
GameStop
05.2024 - CurrentRead More
Eastside High School
High School Diploma
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Newton College And Career Academy
High School Diploma
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