Jessica Lei
Toledo,OH
Summary
Developed critical technical skills in fast-paced, IT-focused environment, excelling in programming and system troubleshooting. Demonstrates strong analytical thinking and effective collaboration, aiming to transition into new field. Seeks to apply these valuable skills to drive success in diverse professional settings.
Overview
2
2
years of professional experience
Work History
IT Intern
Rossford Schools District
Rossford, OH
01.2026 - Current
- Imaging: Performed computer imaging, deployment, and reimaging using FOG Project.
- Endpoint Management: Patched systems and pushed software updates to managed devices using Action1.
- Content Filtering: Wrote and deployed scripts via Lightspeed to manage application restrictions and enforce acceptable-use policies.
- Network Infrastructure: Fabricated and terminated ethernet cabling to install and configure hardware, expanding physical network connectivity and wireless coverage.
- Technical Documentation: Developed standardized materials for state-mandated legislative requirements (House Bill 96) and created detailed inventory spreadsheets.
- Workflow Automation: Built a tech portal using Google Forms and Sheets, utilizing Apps Script to automate data collection and management.
Barista
Starbucks (Target)
Toledo, OH
08.2024 - Current
- Deliver excellent customer service in a high-volume environment, reducing customer wait times by 15% during peak hours
- Troubleshoot and resolve coffee machine issues, improving uptime and increasing efficiency by 10%
- Collaborate with coworkers to ensure consistent quality and service, resulting in improved customer satisfaction ratings
Education
Bachelor of Science - Computer Science and Engineering, Business Administration
The University of Toledo
Toledo, OH05-2026
Skills
- Endpoint patch management
- Experience with system imaging processes
- Deployment of Windows OS
- Programming in Java, C, and SQL
- Experienced with Wireshark for network analysis
- IT support experience
Timeline
IT Intern
Rossford Schools District
01.2026 - Current
Barista
Starbucks (Target)
08.2024 - Current
Bachelor of Science - Computer Science and Engineering, Business Administration
The University of Toledo
RELEVANT COURSEWORK
- Database Management Systems: Wrote SQL queries for structured assignments using Azure Data Studio
- Computer Networks: Studied TCP/IP protocols and performed basic packet analysis in Wireshark
- Fundamentals of Cybersecurity: Explored common vulnerabilities and attack vectors in guided labs