Jessica Leon
San Antonio,TX
Summary
Relationship-driven professional with experience in customer service, team leadership, and administrative operations. Skilled in onboarding, workflow coordination, CRM management, and Excel reporting, with a strong ability to thrive in fast-paced environments. Committed to delivering people-centered service that helps others feel supported, informed, and valued in every interaction.
Overview
9
9
years of professional experience
Work History
Volunteer & Connections Director
Gateway Fellowship Church
04.2022 - 03.2026
- Led volunteer assimilation for 600+ individuals, directly supporting a team of 250 volunteers through relationship-focused onboarding and training, including background checks, scheduling, workflows, and profile documentation.
- Supervised two direct reports while fostering teamwork, accountability, and professional growth.
- Provided high-level, relationship-centered customer service in a fast-paced environment serving 2,000+ weekly attendees, building strong connections through consistent communication, follow-up calls, emails, and in-person support
- Maintained detailed records using Excel and digital systems to ensure accuracy and efficiency.
- Delivered welcoming, solution-oriented experiences while helping guests and volunteers feel valued and supported.
- Developed systems that improved engagement, retention, and overall service quality.
Administrative Assistant
Gateway Fellowship Church
04.2021 - 04.2022
- Provided administrative support through data entry, scheduling, document creation, and communication to maintain organized and efficient operations.
- Supported the Hospitality Coordinator with background checks, volunteer onboarding, guest follow-up, and organizational tasks, contributing to a positive guest experience.
- Assisted leadership with administrative coordination and follow-up communication to ensure smooth workflows and strong team support.
Preschool Assistant Teacher
Mother's Day Out - Northwest Hills
07.2017 - 05.2020
- Supported classroom activities while maintaining positive communication with parents.
- Assisted with child supervision, organization, and daily routines.
- Built trusting relationships with families through consistent care and professionalism.
Education
Fachabitur - Sozialwesen
Fachschulen Für Sozialwesen
Germany06-2010
Skills
- Relationship-Focused Customer Service & Client Engagement
- Administrative Support, Data Entry & Documentation Management
- Professional Communication (Phone, Email & In-Person)
- Scheduling, Workflow Coordination & Process Improvement
- Team Leadership, Volunteer Management & Staff Support
- Conflict Resolution & Solution-Oriented Problem Solving
- Microsoft Excel & Word Proficiency
- CRM Systems, Profile Management & Record Keeping
- Background Check Processing & Onboarding Coordination
- Strong Organizational Skills with High Attention to Detail
Languages
German
Native/ Bilingual
References
References available upon request.
Timeline
Volunteer & Connections Director
Gateway Fellowship Church
04.2022 - 03.2026
Administrative Assistant
Gateway Fellowship Church
04.2021 - 04.2022
Preschool Assistant Teacher
Mother's Day Out - Northwest Hills
07.2017 - 05.2020
Fachabitur - Sozialwesen
Fachschulen Für Sozialwesen