Jessica Leonhardt
Brooklyn,NY
Summary
Transportation and emergency dispatch professional with 16 years in high-volume coordination and public safety communications. Expertise in optimizing routing efficiency, maintaining clear communication under pressure, and managing real-time operations. Currently pursuing a B.S. in Human Services, enhancing skills in crisis response and client service.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Transportation Dispatcher
Professional Transportation Inc
12.2025 - Current
- Coordinate and dispatch transportation services to ensure timely and efficient pickups
- Used GPS and routing tools to optimize driver routes, ensuring on-time performance
- Utilized transportation management systems for real-time tracking of drivers and trip status
- Communicate directly with drivers and clients to confirm schedules and resolve service issues
- Monitored fleet operations to enhance operational efficiency and minimize delays
- Accurately input and update operational data within dispatch and logistics software systems
- Maintain high standards of accuracy, organization, and customer service in a fast-paced environment
Transportation Coordinator
Ambulnz LLC
New York, NY
10.2025 - Current
- Coordinate and dispatch emergency and non-emergency medical transportation requests
- Manage scheduling, routing, and resource allocation to support daily operational demands
- Monitor ambulance locations, traffic conditions, and hospital capacity to optimize response times
- Responded quickly to emergency situations by assessing needs and adjusting dispatch plans to ensure timely transport.
- Maintained real-time communication with drivers, medical staff, and clients to facilitate safe and efficient transport.
- Documented trip details and patient information, ensuring compliance with HIPAA regulations to protect patient privacy.
- Provide professional, empathetic customer service to clients and patients
Dispatcher of Operations
Central Amusement International
Brooklyn, NY
04.2025 - 09.2025
- Coordinated dispatch operations to enhance guest safety and ensure park functionality
- Managed interdepartmental communication to swiftly resolve service issues and address emergency ride incidents
- Maintained operational logs and facilitated surveillance monitoring for compliance with safety standards
- Assisted in planning and execution of large-scale events and operational initiatives
Police Communications Technician
New York City Police Department
New York, NY
03.2008 - 03.2024
- Managed high-volume 911 emergency calls, ensuring accurate information relay for effective response
- Dispatched police units and coordinated inter-precinct communication to enhance operational efficiency
- Documented real-time incident updates and supported responding officers in the field
- Exhibited composure during high-stress and life-threatening emergencies, supporting effective incident resolution
- Recognized with the HOPE Award (2015) for outstanding service in public safety communications
Sales Representative
Ola Baby
Brooklyn, NY
03.2007 - 01.2008
- Conducted tailored product demonstrations to enhance customer engagement
- Provided customer service and facilitated opening and closing procedures to maintain store efficiency
- Managed inventory and cash handling while overseeing daily store operations to ensure smooth functionality
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT05-2028
Skills
- Dispatch operations
- Transportation management systems (TMS)
- Fleet tracking & GPS route optimization
- Route planning
- Logistics coordination
- Data entry accuracy & documentation
- Fast typing and multitasking under pressure
- Strong organizational and customer service skills
- Real-time communication
Certification
- NYPD Police & Radio Dispatcher Training (2010)
- NYPD E911 Call-Taker Training (2008)
Timeline
Transportation Dispatcher
Professional Transportation Inc
12.2025 - Current
Transportation Coordinator
Ambulnz LLC
10.2025 - Current
Dispatcher of Operations
Central Amusement International
04.2025 - 09.2025
Police Communications Technician
New York City Police Department
03.2008 - 03.2024
Sales Representative
Ola Baby
03.2007 - 01.2008
Bachelor of Science - Human Services
Post University