Jessica Taylor
Saint Peters,MO
Summary
Diligent and detail-oriented Purchaser who maintains inventory levels to meet vendor product supply requirements and ensure accurate order fulfillment. Actively communicates customer needs to both the buyer and sales teams, ensuring market awareness and customer satisfaction. Skillfully collaborates with the buyer to determine specialty order pricing, estimated delivery times for out-of-stock items, and freight costs, all with the aim of meeting and exceeding customer expectations. Strong sense of organization and dependability, adept at managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to contribute to the team's success.
Hospitality leader with proven track record in managing high-standard operations. Skilled in team collaboration, customer service excellence, and strategic planning. Known for adaptability, reliability, and achieving results in dynamic environments. Proficient in staff training, conflict resolution, and budgeting.
Overview
20
20
years of professional experience
Work History
Director of Hospitality
Ignite Medical Resorts
Saint Peters, MO
07.2025 - Current
- Led strategic initiatives to enhance guest satisfaction and operational efficiency.
- Mentored department leaders, promoting best practices in customer service and operational excellence.
- Analyzed market trends to inform service enhancements and competitive positioning strategies.
- Established key performance indicators to measure success in hospitality delivery and team effectiveness.
- Fostered a culture of continuous improvement by encouraging feedback from guests as well as employees.
- Greeted guests upon arrival and offered assistance.
- Managed staff schedules and maintained adequate coverage for all shifts.
Purchasing Agent
Kleen Rite Inc.
Pacific, MO
03.2022 - 06.2025
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Developed and implemented strategies to reduce operational costs.
- Conducted research, identifying potential vendors and better pricing options.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Developed and maintained courteous and effective working relationships.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using SAGE .
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Matched purchase orders with invoices and recorded necessary information.
- Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
- Enhanced negotiation strategies led to significant cost savings on bulk purchases.
Server/Bartender
Rookies Sports Bar and Grill
Florissant, Missouri
05.2007 - 04.2019
- Increased customer loyalty through exceptional service with food and beverage ordering and cash handling
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Operator/HR Assistance/Transportation
Northview Village Nursing Home
St. Louis, Missouri
10.2009 - 11.2010
- I started off as a front desk receptionist/ operator where I answered a multi-line phone and transferred calls to the right department
- I kept record of people entering and exiting including residents and visitors
- I also assisted in the HR office 2 days a week with filing, badge notifications and helped interview potential employees
- I was then promoted to Transportation Department where I helped schedule appointments and transportation for residents
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with other departments to optimize production workflows.
Guest Services Associate
Verizon Wireless Ampitheater
Maryland Heights, Missouri
04.2006 - 08.2009
- I assisted patrons with entering the facility and finding their seats
- I also helped resolve any problem that were to arise throughout the night with the help of security
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
Education
High School Diploma - General Studies
McCluer High School
Florissant, Missouri, United States01.2006
Skills
- Proficient in Customer Relations
- Skilled in Microsoft Office Applications
- Excel Proficiency
- Collaborative Team Formation
- Proactive Coordinator
- Workforce Development
- Self-Motivated Attitude
- Data Management
- Clear Interpersonal Communication
- Staff training and development
- Vendor negotiations
- Employee engagement
- Guest services
- Data entry proficiency
- Client relationship management
- Complaint handling
- Customer rapport
- Hospitality best practices
- Teamwork and collaboration
- Guest conflict resolution
- Reliable and responsible
- Attention to detail
- Problem-solving
- Customer satisfaction
- Critical thinking
Keywords
- Inventory
- Office supplies
- Type 30 wpm
- Reception
- Client relations
- Front desk
- Executive assistance
- Microsoft Office
- Data entry
Core Accomplishments
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork., Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency., Demonstrated proficiencies in telephone, e-mail, fax and front desk reception within high-volume environment.
Career Overview
Exceptional Employee with 10 +years of experience in customer service. Areas of expertise include multi-line phone, Excellent computer skills including Microsoft Office, and 30 WPM. Demonstrated ability to provide exceptional support and service for a broad range of staff and clients.
Timeline
Director of Hospitality
Ignite Medical Resorts
07.2025 - Current
Purchasing Agent
Kleen Rite Inc.
03.2022 - 06.2025
Operator/HR Assistance/Transportation
Northview Village Nursing Home
10.2009 - 11.2010
Server/Bartender
Rookies Sports Bar and Grill
05.2007 - 04.2019
Guest Services Associate
Verizon Wireless Ampitheater
04.2006 - 08.2009
High School Diploma - General Studies
McCluer High School