Jessica Lewis

• Monitored premises to ensure safety and security for clients and visitors.
• Conducted regular patrols to identify potential hazards or security breaches.
• Responded promptly to alarms and incidents, ensuring appropriate actions were taken.

Served visitors by greeting, welcoming and directing to appropriate

personnel.

Updated and recorded customer or client information to maintain

accounts.

Sorted incoming mail and directed to correct personnel each day.

Screened and verified visitors for identification credentials and purpose of

visit to maintain security of personnel and office environment.

Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support

or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively

diffused tense situations.

Answered customer questions

• Assisted customers with inquiries regarding products and services.
• Resolved customer complaints through effective communication and problem-solving skills.
• Processed orders and managed account information using company systems.