Jessica L. Ferraro
ROBBINSVILLE,NJ
Summary
Leadership-focused professional with experience developing policies, conducting audits, and training teams to improve safety, compliance, and service quality. Known for managing residential programs, supporting investigations, tracking performance, and delivering organized operations in fast-paced environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Horticulturist
John Mini Distinctive Landscapes
Congers, NY
05.2026 - Current
- Watered, cleaned, and maintained plant health to promote growth and vitality
- Discussed client needs to tailor horticultural solutions
- Recorded plant refreshers in Excel to track care and maintenance
Barista
Hamilton Honda
Hamilton, NJ
03.2021 - 04.2026
- Prepared food and beverages to meet customer preferences and enhance satisfaction
- Provided customer service to create positive experiences and build customer loyalty
- Managed cash register operations and processed customer payments accurately and efficiently
- Maintained cafe cleanliness to create a welcoming environment for customers.
Loss Prevention Supervisor
Kohl's
Hamilton, NJ
04.2024 - 09.2025
- Developed and implemented theft prevention strategies, reducing theft incidents and minimizing losses
- Created store awareness programs addressing theft, safety, inventory, and shortage control, enhancing employee vigilance and customer safety
- Monitored the stores Electronic Article Surveillance (EAS) and product protection programs
- Conducted surveillance and apprehension in compliance with Kohl's guidelines
- Conducted internal investigations in compliance with Kohl's guidelines
- Identified theft trends within assigned location, informing targeted interventions and resource allocation
- Conducted operational audits to ensure best practice compliance
Residential Manager
Edison Job Corps
Edison, NJ
07.2022 - 04.2024
- Planned, coordinated and managed the administrative and programmatic activities
- Developed and implemented new and revised policies, procedures, and programs to enhance operational efficiency.
- Conducted audits and reviews to ensure contractual compliance and improve service delivery effectiveness.
- Oversaw budget management to track and regulate spending effectively.
- Responsible for the upkeep of 6 dormitories including weekly inspections
- Established and supervised control procedures to enhance safety and security standards.
- Development and implementation of training for employees and students regarding safety and security
- Analyzed employee performance metrics to provide actionable feedback and support.
Security Supervisor
Edison Job Corps
Edison, NJ
04.2022 - 07.2022
- Oversaw and supervised staff to ensure compliance with safety protocols
- Maintained safety protocols for the center, staff, and students.
- Monitored and guided behavior of over 350 students to promote a safe environment
- Conducted training sessions for new hires and center staff to enhance safety knowledge
- Created and delivered training for employees and students about safety and security.
- Coordinated and planned on and off campus activities
- Performed comprehensive investigations for accurate reporting and report writing
Recreation Manager
Edison Job Corps
Edison, NJ
03.2021 - 04.2022
- Coordinated and planned diverse recreation activities on and off campus to enhance student engagement
- Oversaw and supervised staff to ensure effective program delivery
- Monitored and supported behavior of over 350 students to maintain a positive environment
- Conducted training sessions for new hires and center staff.
Social Development Administrative Assistant/Leisure Time Employment Coordinator
Edison Job Corps
Edison, NJ
02.2019 - 03.2021
- Supervised student leisure time/work-based learning program
- Assisted students in securing and sustaining work placements, fostering their professional development
- Collaborated with employers to align student skills with workplace expectations, ensuring successful job placements
- Facilitated leadership training sessions for students, enhancing their skills and confidence
- Advised student government on program development
- Prepared and distributed reports for center department leads
Recreation Specialist
Dayton Job Corps
Dayton, OH
07.2018 - 02.2019
- Organized weekly sessions to foster personal and professional growth among women.
- Composed monthly recreation calendar to provide diverse, educational, and engaging activities for students.
- Developed and monitored safety compliance standards to enhance participant well-being.
Membership Specialist
YMCA of Greater Dayton
West Carrollton, OH
07.2018 - 02.2019
- Streamlined enrollment process for new members to improve their onboarding experience
- Informed customers about services and activities to enhance their engagement
- Handled member inquiries via phone and supported members and prospects in accessing services
Residential Specialist
Daybreak
Dayton, OH
04.2017 - 06.2018
- Conducted intakes for homeless youth ages 10-21 to assess needs and connect them with appropriate resources
- Facilitated access to local supportive services by providing tailored information and guidance
- Coordinated transportation for residents to important appointments, ensuring they received necessary services
Student Government Advisor /Center Standards Office Assistant
Cincinnati Job Corps
Cincinnati, OH
10.2016 - 03.2017
- Planned and facilitated volunteer opportunities, increasing community engagement and support for student initiatives
- Monitored compliance with rules of order, ensuring smooth and effective meetings
- Prepared paperwork for Fact Finding Boards, enhancing operational efficiency in CSO office activities
Center Standards Incentive Office Supervisor
Atterbury Job Corps
Edinburgh, IN
10.2013 - 10.2016
- Reinforced and supported Department of Labor Zero Tolerance policy dealing with student behavior
- Facilitated training sessions for center employees to improve student engagement and behavior management skills
- Provided oversight and direct staff supervision
- Assisted with behavioral crisis interventions
- Conducted investigations of reported student behavior, applied appropriate consequences, and prepared cases for review at Fact Finding board
- Ensured compliance with student separation packets
- Coordinated on and off campus recreation activities to promote student well-being and community involvement
- Oversaw planning and execution of recreational events and programs
Residential Supervisor
Edison Job Corps
Edison, NJ
10.2011 - 10.2013
- Managed five dormitories housing over 400 at-risk youth, promoting positive employment behaviors in the Center Life program through effective supervision and coordination.
- Led the Social Development Department, overseeing Residential, Security, and Recreation to maintain a safe and healthy environment for program trainees.
- Trained staff, assessed their performance, and coordinated with the Center's Director and Human Resources Manager to implement departmental changes.
- Created and executed policies and procedures, including SOPs for student services, collaborating with departments to align with center objectives.
- Conducted regular reviews and audits of assigned areas for compliance with contracts and effectiveness of services delivered to students, while preparing necessary reports.
- Evaluated and assessed the program's housing occupancy, retention, and projections trends.
- Managed workforce of around 30 non-exempt staff to ensure operational efficiency. 30 non-exempt staff.
- Coordinated with the Center Standards Officer to address individual student issues during counseling sessions, ensuring effective support and resolution.
- Maintained cleanliness of facilities through routine inspections and upkeep. and orderly through regular inspections and proper maintenance practices.
Education
Business Administration Degree -
Mercer County Community College
Trenton, NJ10-2026
Skills
- Horticultural training
- Plant care certification
- Landscape project planning
- Client horticultural consultation
- Project management
- Budget tracking
- Quality programming
- Operational audits
- Assessment preparation
- Microsoft Excel
- Supervisory experience
- Staff supervision
- Staff training
- Report writing
- Problem-solving
- Attention to detail
- Team collaboration
- Excellent communication
- Strong interpersonal skills
- Organized
- Policy development
Certification
Grafton Job Corps- North Grafton, MA- Residential Professional Youth Care Advisor Certification- (In conjunction with the University of Oklahoma), Managing Aggressive Behavior Certified Trainer, Edison Job Corps Academy- Edison, NJ March 2003 May 2005, Security Officer Trade completion; October 2003
Staff Awards
Support Staff of the Year-Management Training Corporation-2020, Rising Star-Management Training Corporation-2019
Timeline
Horticulturist
John Mini Distinctive Landscapes
05.2026 - Current
Loss Prevention Supervisor
Kohl's
04.2024 - 09.2025
Residential Manager
Edison Job Corps
07.2022 - 04.2024
Security Supervisor
Edison Job Corps
04.2022 - 07.2022
Barista
Hamilton Honda
03.2021 - 04.2026
Recreation Manager
Edison Job Corps
03.2021 - 04.2022
Social Development Administrative Assistant/Leisure Time Employment Coordinator
Edison Job Corps
02.2019 - 03.2021
Recreation Specialist
Dayton Job Corps
07.2018 - 02.2019
Membership Specialist
YMCA of Greater Dayton
07.2018 - 02.2019
Residential Specialist
Daybreak
04.2017 - 06.2018
Student Government Advisor /Center Standards Office Assistant
Cincinnati Job Corps
10.2016 - 03.2017
Center Standards Incentive Office Supervisor
Atterbury Job Corps
10.2013 - 10.2016
Residential Supervisor
Edison Job Corps
10.2011 - 10.2013
Business Administration Degree -
Mercer County Community College