Jessica L. Huffman
Anamosa,IA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Return to Work Representative
Sedgwick
10.2024 - Current
- Managed customer inquiries and resolved issues, enhancing client satisfaction and retention.
- Streamlined claims processing by implementing efficient workflows and reducing turnaround times for employees and employers.
- Mentored junior representatives, particularly accommodation coordinators facilitating knowledge transfer and fostering team development mastery of task manangement.
- Analyzed medical data in order to create options letter to employer or request additional medical information from physician to clarify the information received so an options letter can be created in a timely manner.
Accommodation Coordinator
Sedgwick
03.2023 - 10.2024
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed communication between departments to facilitate information flow and collaboration.
- Mentored junior staff, fostering professional development and skill enhancement within the team.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Owner/Naturopathic Physician
Nature In Motion
06.2008 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw inventory management, ensuring stock levels met customer demand efficiently.
Leave of Absence Coordinator
Sedgwick
07.2021 - 03.2022
- Assisted employees and employers with all aspects of claim management from the opening of a new claim to closing of a claim
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Responsibilities include customer service for employees, computer skills in Microsoft Office Suite, time management to get critical work completed daily in a timely manner, assisting multi-client team with their workload when necessary.
- Managed leave of absence requests ensuring compliance with company policies and regulations.
- Coordinated communication between employees, managers, and healthcare providers regarding leave status updates.
Associate Teacher in Middle/High School
Alburnett Community School
08.2019 - 05.2021
- Fostered positive classroom environment through effective behavior management strategies.
- Implemented differentiated instruction techniques, accommodating the unique needs of each learner and promoting academic growth.
Sales Associate
Greiman Construction, LC
04.2018 - 11.2019
- Facilitated customer engagement and sales processes for roofing, siding, and repair solutions.
- Performed detailed assessments of storm damage to facilitate insurance claims processing.
- Developed and implemented targeted marketing initiatives in Greater Cedar Rapids area to drive customer engagement.
Co-owner
Gotcha Covered, LLC
04.2015 - 06.2017
- Co-owner with my husband as well as secretary/treasurer for our own business.
- Covered most aspects of the business from answering calls, making customer appointments, made sales calls to customer homes, assisted with installations, managed day-to-day business operations.
Medical Assistant
Salem Clinic, PC
09.2002 - 09.2007
- Worked as a medical assistant in both the family practice & internal medicine departments.
- Assisted with patient care along-side physicians & PA’s including rooming patients, taking vitals, scheduling tests, giving injections, answering phone calls, & giving patient results.
Education
N.D. Degree - Naturopathic Doctor
National College of Naturopathic Medicine
Portland, OR01.2002
BA Degree - Biology & Secondary Education Major; Psychology Minor
Wartburg College
Waverly, IA01.1997
High School Diploma - Honors
Waverly – Shell Rock High School
Waverly, IA01.1993
Skills
- Multitasking Abilities
- Teamwork and collaboration
- Time management
- Attention to detail
- Analytical thinking
- Microsoft office
- Customer service excellence
- Verbal and written communication
Other Relevant Experience
Teacher for Sunday School at Faith Lutheran Church, Shell Rock, IA
Co-lead the Rocky Mountain Wilderness Experience (a high school class backpacking trip to CO) Waverly-Shell Rock High School, Waverly, IA
Co-lead the Youth For Understanding trip for approximately 50 foreign exchange students to explore the East Coast of the US, Cedar Falls, IA
Substitute Teacher at Norwalk High School, Norwalk, IA
Long-term Substitute Teacher at Saydel High School, Des Moines, IA
Teaching Assistant for Anatomy Lab while attending school at the National College of Naturopathic Medicine, Portland, OR
Homeschooled my daughter, Laurel, for 5 years, 1st - 7th grade, Shell Rock & Anamosa, IA
Swimming Official for club swimming at Linn-Mar High School and across Eastern Iowa, Marion, IA
Vice President and Member of the Jones County Republican Women, Anamosa, IA
Member of Concerned Women for America, Anamosa, IA
Timeline
Return to Work Representative
Sedgwick
10.2024 - Current
Accommodation Coordinator
Sedgwick
03.2023 - 10.2024
Leave of Absence Coordinator
Sedgwick
07.2021 - 03.2022
Associate Teacher in Middle/High School
Alburnett Community School
08.2019 - 05.2021
Sales Associate
Greiman Construction, LC
04.2018 - 11.2019
Co-owner
Gotcha Covered, LLC
04.2015 - 06.2017
Owner/Naturopathic Physician
Nature In Motion
06.2008 - 12.2023
Medical Assistant
Salem Clinic, PC
09.2002 - 09.2007
BA Degree - Biology & Secondary Education Major; Psychology Minor
Wartburg College
High School Diploma - Honors
Waverly – Shell Rock High School
N.D. Degree - Naturopathic Doctor
National College of Naturopathic Medicine