Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Lina Gamboa

San Antonio,TX

Summary

Dedicated and adaptable professional with experience in customer service, childcare, administrative support, and technical assistance. Skilled in communication, problem-solving, and multitasking with a strong ability to provide quality service in fast-paced environments. Bilingual speaker as well.

Overview

9
9
years of professional experience

Work History

Personal Assistant

Palomares Finish Carpentry
01.2023 - 01.2025
  • - Managed business communications, including emails and client inquiries.
  • - Prepared and issued invoices for clients.
  • - Assisted with scheduling and administrative support tasks.

Customer Service Representative – Healthcare Providers

Teleperformance Center
01.2022 - 01.2024
  • - Answered incoming calls from healthcare providers and offered support with patient-related services.
  • - Resolved inquiries while maintaining compliance with company and healthcare policies.
  • - Ensured high customer satisfaction through clear communication and efficiency.

Childcare Assistant

Daycare
01.2018 - 01.2020
  • - Supervised and cared for children in a safe and engaging environment.
  • - Assisted with educational activities and daily routines.
  • - Promoted positive learning and social development.

Technical Support Representative

Convergys Call Center
01.2016 - 01.2018
  • - Provided technical assistance and troubleshooting for customers via phone.
  • - Documented issues and escalated cases when necessary.
  • - Delivered excellent customer service in a high-volume call center environment.

Education

High School Diploma -

LBJ High School
Laredo, Texas
07.2008

Skills

- Customer Service & Call Handling

- Administrative Support & Invoicing

- Email & Business Communication

- Childcare & Educational Support

- Technical Support & Troubleshooting

- Time Management & Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Personal Assistant

Palomares Finish Carpentry
01.2023 - 01.2025

Customer Service Representative – Healthcare Providers

Teleperformance Center
01.2022 - 01.2024

Childcare Assistant

Daycare
01.2018 - 01.2020

Technical Support Representative

Convergys Call Center
01.2016 - 01.2018

High School Diploma -

LBJ High School
Jessica Lina Gamboa