Jessica Lindsey
Little Rock,AR
Summary
Client-focused professional with 6+ years of experience in client services, customer success, and marketing within HVAC and technology industries. Skilled in executive support, travel coordination, reporting, and cross-functional collaboration. Proven ability to streamline operations, improve client satisfaction, and support leadership in driving organizational efficiency.
Overview
8
8
years of professional experience
Work History
Client Services Representative
Harrison Energy Partners
Little Rock, AR
02.2025 - Current
- Coordinate domestic travel arrangements for 25+ technicians across Arkansas and Oklahoma offices, ensuring smooth logistics and cost efficiency.
- Provide executive support to the Vice President of Services, including scheduling, reporting, and administrative functions.
- Generate and analyze reports on training assignments to monitor compliance and progress.
- Manage and reconcile per diem allocations for traveling technicians and staff.
- Develop agendas and coordinate logistics for monthly service meetings.
- Maintain and audit training spreadsheets, warranty, and controls documentation across multiple offices.
- Serve as a liaison between training, service, and warranty teams to improve workflow efficiency.
Client Success Manager
Protech Solutions, Inc.
Little Rock, AR
08.2023 - 02.2025
- Acted as trusted advisor to clients, guiding them through onboarding, training, and adoption of software solutions.
- Proactively identified and resolved challenges to strengthen client satisfaction and retention.
- Collaborated with product, support, and development teams to align solutions with client needs.
- Fostered long-term relationships to drive customer success and business growth.
Marketing Director & Client Success Manager
Bath Makeover of Arkansas
Little Rock, AR
08.2022 - 07.2023
- Developed and executed marketing strategies to increase brand awareness and drive sales.
- Directed customer support operations, resolving escalations and monitoring KPIs.
- Trained staff and implemented service improvements to enhance customer satisfaction.
- Cultivated a customer-first culture, improving loyalty and client retention.
Marketing Specialist
Mohr Air Conditioning
Searcy, AR
05.2018 - 07.2019
- Supported marketing campaigns to boost customer acquisition and brand visibility.
- Coordinated advertising initiatives and assisted in content creation.
- Collaborated with sales and service teams to align messaging with client needs.
Timeline
Client Services Representative
Harrison Energy Partners
02.2025 - Current
Client Success Manager
Protech Solutions, Inc.
08.2023 - 02.2025
Marketing Director & Client Success Manager
Bath Makeover of Arkansas
08.2022 - 07.2023
Marketing Specialist
Mohr Air Conditioning
05.2018 - 07.2019