Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Litaker

Tomball,TX

Summary

Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Order Fulfillment Coordinator

Bethyl Laboratories
06.2024 - Current
  • Coordinated order processing and fulfillment operations to enhance customer satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce discrepancies.
  • Collaborated with cross-functional teams to ensure timely delivery of orders and compliance with standards.
  • Managed various projects simultaneously while prioritizing tasks according to deadlines set forth by upper management.
  • Monitored inventory levels closely, addressing discrepancies promptly to avoid delays in order fulfillment.
  • Established effective communication protocols between departments, facilitating smooth operations throughout the entire supply chain process.
  • Coordinated efforts with shipping carriers to optimize delivery schedules, ensuring on-time arrivals for all orders placed by customers.
  • Managed documentation for shipments, maintaining compliance with regulatory requirements and internal policies.
  • Ensured accuracy and consistency in processing and archiving critical documents.

Dispatch Coordinator

Master Fleet National
06.2020 - 06.2024
  • Prepared vendor invoices and processed incoming payments.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Supervised team of employees and provided training focused on maximizing overall performance.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Directed dispatching, routing, and tracking fleet vehicles.
  • Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Implemented GPS tracking system, improving route accuracy and minimizing delivery times.

Office Manager/Dispatcher

Dynamic Freight Carriers
04.2017 - 05.2020
  • Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.

Administrative Assistant

A Place of Hope Rehabilitation Center
01.2013 - 04.2017
  • Created and maintained databases to track and record customer data.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Used accounting software to reconcile accounts, track income, and generate invoices.

Retail Sales Associate

Macy's
10.2009 - 08.2012
  • Provided outstanding customer service and ensured guest satisfaction
  • Managed cash deposits
  • New hire trainee
  • Inventory
  • Sales.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Associate Of Applied Science - Accounting And Business Management

Tyler Junior College
Tyler
05.2014

Skills

  • Office Management
  • Accounts Payable
  • Accounts Receivable
  • Payroll Processing
  • Insurance Verification
  • Managing patient records
  • Transportation Coordination
  • Data Entry
  • Dispatching
  • Schedule Management
  • Microsoft Excel
  • Microsoft Outlook
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Purchase order management
  • ERP systems

Certification

Driver's License

Timeline

Order Fulfillment Coordinator

Bethyl Laboratories
06.2024 - Current

Dispatch Coordinator

Master Fleet National
06.2020 - 06.2024

Office Manager/Dispatcher

Dynamic Freight Carriers
04.2017 - 05.2020

Administrative Assistant

A Place of Hope Rehabilitation Center
01.2013 - 04.2017

Retail Sales Associate

Macy's
10.2009 - 08.2012

Associate Of Applied Science - Accounting And Business Management

Tyler Junior College

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