Jessica Litsinberger
Groveport,OH
Summary
Dynamic customer service professional with a strong work ethic. Expert in live communication and de-escalation, I excelled in enhancing customer satisfaction and fostering loyalty. Proven ability to prioritize tasks effectively while maintaining composure in high-pressure situations, contributing to a welcoming and efficient experience.
Overview
2
2
years of professional experience
Work History
Costumer Server Representative
Viva La Yogurt
Canal Winchester, OH
07.2025 - Current
- Provided exceptional customer service during peak hours, ensuring satisfaction and fostering repeat business.
- Maintained cleanliness and organization of workstations, enhancing overall store environment.
- Assisted customers in selecting products, demonstrating extensive knowledge of menu offerings.
- Handled cash transactions accurately, ensuring efficient checkout processes.
- Adapted quickly to changing customer demands, maintaining composure under pressure.
- Provided comprehensive product training for new employees, promoting teamwork and skill development within the department.
- Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
Restaurant Hostess
Hickory House Restaurants
Gahanna, OH
08.2024 - 06.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in training new hostesses on customer service protocols and seating procedures.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05.2025
Skills
Collaboration
De-escalation
Language proficiency
Strong work ethic
Task prioritization
Communications
Teamwork
Critical thinking
Time management
Organization
Problem solving
Timeline
Costumer Server Representative
Viva La Yogurt
07.2025 - Current
Restaurant Hostess
Hickory House Restaurants
08.2024 - 06.2025
High School Diploma -
Groveport Madison High School