Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Martinez Figueroa

Salinas,CA

Summary

Dynamic customer service professional with experience at Planet Fitness, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, ensuring customer satisfaction, and fostering collaboration among team members. Skilled in data entry and organization, committed to delivering exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Costumer Services Representative

Planet Fitness
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Making sure the facility was cleaned for members to use.
  • Completing additional tasks that were not part of my job.


General Labor Worker

Taylor Farms
06.2023 - 09.2023
  • Assisting with palletizing
  • Covering during dryer operators and general's workers breaks
  • Dumped product down manually in the conveyor belts for product distribution
  • Ensured cases flow smoothly with the accurate amount of product
  • Made sure work station was cleaned and sanitized
  • Lifted items up to 70 pounds in a safe manner
  • Participated in staff meetings
  • Communicated with co-workers
  • Multitask on a daily basis

Costumer Service

McDonald's
02.2023 - 06.2023
  • Greeted and welcomed guests
  • Took guests orders efficiently and accurately
  • Helped maintain restaurant clean and organized
  • Ensure food safety standards are up standards
  • Answered any questions the costumers may have and resolve any costumers complaints


Education

High School Diploma -

Alisal High School
Salinas, CA

No Degree - Automotive Engineering

Hartnell College
Salinas, CA
12-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Public speaking
  • Communicating
  • Organization
  • Collaboration

Certification

  • Occupational Safety and Health Administration
  • CPR Certification

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Costumer Services Representative

Planet Fitness
09.2023 - Current

General Labor Worker

Taylor Farms
06.2023 - 09.2023

Costumer Service

McDonald's
02.2023 - 06.2023

High School Diploma -

Alisal High School

No Degree - Automotive Engineering

Hartnell College

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