Lorena Urbano
Katy,Texas
Summary
Successful Warehouse Manager offering strong background in supervising and mentoring 4 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
COSTUMER SERVICES REPRESENTATIVE
Walmart
Katy, TX
08.2023 - Current
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Warehouse Operations Lead
Hub Logistics
MIAMI, FL
03.2022 - 03.2023
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Generated warehouse shipping documents, packing lists and invoices.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Trained staff on material handling processes to reduce shipping times.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Packed boxes and stock using organizational guidelines.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Warehouse Worker
CARGO SMART
MIAMI, FL
11.2021 - 02.2022
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Updated inventory and production information using warehouse management systems and scanner guns.
Retail Salesperson
Boost Mobile
MIAMI, FL
04.2021 - 11.2021
- Educated customers on product and service offerings.
- Recommended merchandise to customers based on needs and preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Warehouse Associate
ROCK GARDEN SOUTH
MIAMI, FL
02.2019 - 01.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Analyzed information systems and applications to identify specifications for implementation projects.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
Education
Some College (No Degree) - Administration
Florida National University
Some College (No Degree) - Environmental Engineering
Gran Mariscal De Ayacucho University
Skills
- Developments in technology
- A high level of competition
- Increasing demands from customers
- The adoption of new working practices
- Finding new opportunities for expansion
- Leadership skills Organizational skills
- Collaboration skills
- LANGUAGES
- Spanish
- Native or Bilingual Proficiency
- English
- Professional Working Proficiency
- Achievements/Tasks
- Conflict Resolution
- Employee Scheduling
- Verbal and Written Communication
- Coaching and Motivation
- Team Building and Leadership
- Continuous Improvement
- Goal Setting
- Delegating Work
- Inventory Management
- Shipping and Receiving
- Interpersonal Relationships
- Problem-Solving
- Logistics Management
- Collaborative Teamwork
- Decision Making
Accomplishments
- An independent and self-motivated graduate with proven and tested negotiation and sales skills
- An award-winning and confident instructor, able to establish rapport quickly and conduct the training sessions with clarity and enthusiasm
- Urbanolag@gmail.com 3057216486 10215 Northwest 89th Terrace,, Doral, United States
Timeline
COSTUMER SERVICES REPRESENTATIVE
Walmart
08.2023 - Current
Warehouse Operations Lead
Hub Logistics
03.2022 - 03.2023
Warehouse Worker
CARGO SMART
11.2021 - 02.2022
Retail Salesperson
Boost Mobile
04.2021 - 11.2021
Warehouse Associate
ROCK GARDEN SOUTH
02.2019 - 01.2021
Some College (No Degree) - Administration
Florida National University
Some College (No Degree) - Environmental Engineering
Gran Mariscal De Ayacucho University