Jessica Lodge
Queen Creek,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Co-Manager
Cleaning Team / Self Employed
Queen Creek, AZ
01.2019 - Current
- Maintained schedule of class assignments to meet deadlines.
- Reviewed, Created, and Distributed contracts to guarantee proper level of service for tenants.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Facilitated communication between departments, ensuring timely completion of projects.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured safety protocols were followed at all times.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Assistant Manager
Spirit Halloween
Mesa, AZ
09.2023 - 11.2023
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Reviewed completed work to verify consistency, quality and conformance.
Salon/spa
The Studio Academy of Beauty
Chandler, AZ
12.2022 - 05.2023
- Provided excellent customer service and skincare treatments to clients.
- Demonstrated knowledge of anatomy, physiology and pathology to ensure safety during treatments.
- Offered advice regarding home care products suitable for each customer's skin type or condition.
- Educated clients on skin conditions, treatments and products to grow sales.
- Meticulously maintained spa appearance and cleanliness.
- Collaborated with other team members to create a positive experience for guests.
- Performed facial treatments, body treatments, waxing, lamination, tinting, and makeup
- Developed customized treatment plans for each client's specific needs and goals.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Managed bookings in accordance with company policies.
Education
Graduate in Esthetician -
The Study Academy of Beauty
05.2023
Certificate of completion in Medical Assisting -
East Valley Institute of Technology
05.2016
High school diploma -
Queen Creek High School
05.2016
Skills
- Body waxing
- Facial waxing
- Facial treatments
- Body facials
- Lash and brown tint
- Microdermabrasion
- Dermaplanin
- Makeup Application
- Front Desk
- Retail Sales
- LED phototherapy
- Chemical peel
- Microcurrent
- Lash lift and Brow Lamination
- Manager experience
- Phone etiquette
- Upselling
- Communication Skills
- Computer Skills
- Medical Records
- Cash Handling
- Medical Scheduling
- EMR Systems
- Medical Office Experience
- Time Management
- Patient Care
- Medical terminology
- OSHA educated
- HIPAA educated
Certification
Esthetician License, 05/01/23, Present
Timeline
Assistant Manager
Spirit Halloween
09.2023 - 11.2023
Salon/spa
The Studio Academy of Beauty
12.2022 - 05.2023
Co-Manager
Cleaning Team / Self Employed
01.2019 - Current
Graduate in Esthetician -
The Study Academy of Beauty
Certificate of completion in Medical Assisting -
East Valley Institute of Technology
High school diploma -
Queen Creek High School
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