Jessica Lombardi
Goshen,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Tory Burch
Central Valley, NY
09.2023 - 04.2024
- As a high-end retail cashier, my primary role revolved around providing exceptional customer service and ensuring smooth transactions for clients in a luxury retail environment. My daily tasks include but were not limited to. Greeting customers warmly, assisting them with product inquiries, providing recommendations, and ensuring they have a positive shopping experience. Efficiently and accurately processing sales transactions using a point-of-sale (POS) system, handling cash, credit, and debit card payments. Maintaining a comprehensive understanding of the merchandise offered, including features, benefits, and pricing.Keeping the checkout area organized, clean, and well-stocked, contributing to the overall appearance and ambiance of the store. Addressing customer concerns or complaints professionally and promptly, striving to resolve issues to their satisfaction while adhering to company policies. Adhering to company policies and procedures regarding transactions, returns, exchanges, and store security measures.
Assistant Front End Manager
Adams Fairacre Farms
Middletown
03.2023 - 08.2023
- As an Assistant front-end manager, I would assist in overseeing and coordinating the activities of front-end staff, including cashiers, baggers, and customer service representatives.
- Provide guidance, training, and support to front-end team members to ensure efficient operations and excellent customer service.
- Resolve customer issues or concerns in a professional and courteous manner.
- Monitor and maintain high standards of customer service, ensuring that all customers receive prompt assistance and have a positive shopping experience.
- Assist with managing cashiers’ cash drawers, including opening and closing procedures, balancing registers, and ensuring accuracy in cash handling.
- Monitor and enforce cash handling policies and procedures to minimize errors and discrepancies.
- Ensure smooth front-end operations by monitoring checkout lines, addressing any issues that arise, and coordinating with other departments as needed.
- Oversee the maintenance and cleanliness of the front-end area, including checkout lanes, self-checkout stations, and customer service counters.
- Enforce company policies and procedures related to customer transactions, returns, exchanges, and refunds.
- Ensure compliance with safety and security protocols, including monitoring for theft and fraud prevention.
- Assist in managing inventory levels for front-end supplies such as bags, receipt paper, and register supplies.
- Coordinate with store management and vendors to ensure timely replenishment of stock and resolve any inventory discrepancies.
- Assist in creating and maintaining front-end staff schedules, ensuring adequate coverage during peak hours and holidays.
- Provide feedback and performance evaluations for front-end team members, recognizing achievements and addressing areas for improvement.
- Prepare daily, weekly, and monthly reports on front-end performance metrics, including sales, transactions, and customer feedback.
- Analyze data to identify trends and opportunities for operational improvements and enhanced customer service.
- Foster a positive and collaborative work environment among front-end staff, promoting teamwork, morale, and productivity.
- Support the Front End Manager in leadership responsibilities, including meetings, planning, and decision-making.
- Actively participate in meetings and initiatives aimed at improving front-end processes, efficiency, and customer satisfaction.
- Stay updated on industry trends and best practices related to front-end operations and customer service.
Customer Service Manager (CSM)
ShopRite Supermarkets
03.2019 - 03.2023
- I've worked in many stores between New York, New Jersey, and Pennsylvania as a customer service manager
- My job consisted of assisting customers based on there needs until they are completely satisfied., answering phone calls and etc
- The teams of people I worked with varied in ages and disabilities.
Education
Diagnostic Medical Sonography
The Cure Center
White Plains, NY11-2025
High school diploma -
John s Burke catholic high school
06.2020
Skills
- Management
- Customer Service
- Retail Management
- Leadership
- Communication skills
- English
- Cash Handling
- POS
- Assistant Manager Experience
- Medical terminology
Relocation
- Goshen, NY
- Middletown, NY
- Central Valley, NY
Timeline
Cashier Team Lead
Tory Burch
09.2023 - 04.2024
Assistant Front End Manager
Adams Fairacre Farms
03.2023 - 08.2023
Customer Service Manager (CSM)
ShopRite Supermarkets
03.2019 - 03.2023
Diagnostic Medical Sonography
The Cure Center
High school diploma -
John s Burke catholic high school