Jessica Lopez
Meriden,CT
Summary
Reliable Medical Support professional with 20 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
2
2
years of professional experience
Work History
Medical Administrative Associate
Hartford Medical Group
11.2022 - Current
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Care Associate
Midstate Medical Center
09.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Applied Science - Science in Nursing
InterAmerican University
San Juan 06.2001
Skills
- Patient Flow Coordination
- Performing EKGs
- Patient Assessments
- Updating Medical Records
- Vital Sign Monitoring
- Cleaning and Sanitizing
- Complex Problem-Solving
- Skin Pricks
- Nursing Assistance
- Patient Chart Tracking
- Medical Records Management
Timeline
Medical Administrative Associate
Hartford Medical Group
11.2022 - Current
Patient Care Associate
Midstate Medical Center
09.2021 - Current
Associate of Applied Science - Science in Nursing
InterAmerican University
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