MAYRA SILVESTRI
Elizabeth
Summary
Accomplished individual with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Office Associate
Atlantic Health System Radiology
07.2024 - Current
- Patient Navigation & Clinical Coordination
- Schedule consultations and guide patients through the entire theranostic care pathway.
- Initiate therapy enrollment and provide ongoing education, reminders, and support for all theranostic patients.
- Track labs, imaging, and all Epic‑generated orders to ensure continuity of care.
- Provide patients with individualized therapy plans and maintain consistent communication throughout treatment.
- Therapy & Treatment Management
- Create and manage order forms for Pluvicto and Lutathera, ensuring accuracy and compliance.
- Coordinate with the Infusion Center for Lutathera treatments, including scheduling and authorization workflows.
- Schedule and track Pluvicto and Lutathera injections, as well as post‑treatment SPECT imaging.
- Operational & Workflow Development
- Partner with Novartis Oncology Specialists to stay current on evolving theranostic guidelines and therapy updates.
- Collaborate with Novartis Epic Support to build efficient workflows and strengthen the theranostics design within Epic.
- Develop internal processes that improve efficiency, reduce delays, and enhance patient experience.
- Financial Stewardship & Authorization Management
- Connect patients with foundations and financial‑assistance resources to reduce barriers to care.
- Work closely with reimbursement specialists to resolve denials and protect program revenue.
- Coordinate with the prior authorization team to ensure all treatments are approved and reimbursed appropriately.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Schedule Patients for IR Procedures.
- Schedule Patients for Nuclear Medicine and PET Scans
Certified Medical Assistant
RWJ Roselle Park Medical Associates
09.2023 - 06.2024
- Performed patient intake, including gathering detailed medical histories and vital signs.
- Documented medical data in patient charts, facilitating accurate records.
- Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, splint application, removal.
- Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs.
- Documented visits using Electronic Medical Records system.
- Stocked supplies and instruments for examination rooms.
- Administered injections under the direction of a physician or nurse practitioner.
- Scheduled appointments and maintained patient records.
- Performed patient intake and assisted in patient care procedures.
- Ensured compliance with HIPAA regulations regarding the release of confidential patient information.
- Worked interdependently with other professionals to provide quality health care to patients.
- Educated patients about their conditions and treatments.
- Supported physicians in examinations, procedures, and diagnostic tests.
Navigator
AMG, Advanced Care Oncology And Hematology
05.2020 - 07.2023
- Assess vital signs such as blood pressure, temperature, pulse, respiration, weight and height.
- Registering patients, scheduling patients in EPIC EMR system.
- Prepare notes for doctor.
- Triage patients, set up virtual visits.
- Answer phone calls assisting patients.
- Scan documents.
- Assisting patients into room, updating and documenting patient information into Epic EMR system and chart.
- Administer injections such as Vitamin B12, Immunizations, Kenalog, Neulasta, Procrit, and Retacrit.
- Assist physician during Bone Marrow Biopsy and wound cleaning.
- Prepare patient and room for examination, stock rooms, checking all supplies and medication for expiration dates.
- Sending medication prescriptions and refills to pharmacies.
- Dispensing medications.
- Complete Celegene Rems authorizations.
- Perform Phlebotomy, Running CBC's on Sysmex machine.
- Completing Medication/Chemo Prior Authorizations for medications for all 5 locations.
- Maintained up-to-date knowledge of the latest navigation technologies, trends, and best practices.
- Assisted in developing detailed documentation related to navigation activities and processes.
- Adhered strictly to safety regulations while guiding vessels through hazardous waters.
Certified Medical Assistant
Healthstat, Polk County School Board Employee Health
10.2019 - 03.2020
- Assess vital signs such as blood pressure, temperature, pulse, respiration, weight and height.
- Register patients and schedule patients in Eclinicalcs EMR system.
- Answer phone calls assisting patients.
- Document vitals and patient history.
- Administer injections such as Immunizations, and therapeutic injections.
- Assist physician during examination, wound cleaning, pap smears, DOT exams, and workers compensation.
- Perform eye exams.
- Prepare patient and room for examination, stock rooms, order inventory, check expiration dates.
- Sending medication prescription and refills to pharmacy.
- Submit referrals and authorizations.
- Perform Phlebotomy, prepare specimens for laboratory processing, perform ear lavage, urinalysis, EKG, DrugScreening test.
- Urine/Swab/Blood, Strep test, Flu test, Spirometry, mononucleosis testing, POCT testing.
Certified Medical Assistant
Atlantic Health System
06.2015 - 09.2019
- Performed patient intake, including gathering detailed medical histories and vital signs.
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare providers.
- Documented medical data in patient charts, facilitating accurate records.
- Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, splint application, removal.
- Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs.
- Documented visits using Electronic Medical Records system.
- Scheduled appointments and maintained patient records.
- Administered injections under the direction of a physician or nurse practitioner.
- Ensured compliance with HIPAA regulations regarding the release of confidential patient information.
- Participated in team meetings related to process improvement initiatives.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Reviewed incoming documents such as lab reports and referral letters for accuracy.
- Obtained patient medical histories for inclusion in records.
- Assisted with scheduling patient appointments and follow up visits.
- Authorized drug refills and provided prescription information to pharmacies.
- Inventoried and order medical, lab,, or office supplies, or equipment.
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
Certified Medical Assistant
Salerno Medical Group
04.2015 - 06.2015
Medical Assistant
Dr.Essam Othman, Family Medical Group
01.2015 - 06.2015
Education
Completed coursework towards National Certified Medical Assistant - Medical Assistant
Star Career Academy
NewarkAssociates - Science Candidate
Middlesex County College
Edison, NJ, US01-2025
NJ Medical Assistant Technician - undefined
Healthcare Training Institute
Union, US01-2012
General Education - undefined
Fitchburg Community College
Fitchburg, MA, US01-2006
No Degree - Health Care Management
Berkeley College
New York, NY01-2028
Skills
- Electronic Health Records
- Prior Authorization Specialist
- Patient Flow Coordination
- HPP system software
- EPIC EMR system, Simchart, eClinical Works
- Office administration
- Patient scheduling
- Insurance verification
- Team leadership
Certification
- NCCT CCMA
- NCCT Phlebotomy Technician
LANGUAGES
Spanish Fluent
Portuguese Conversational
Timeline
Medical Office Associate
Atlantic Health System Radiology
07.2024 - Current
Certified Medical Assistant
RWJ Roselle Park Medical Associates
09.2023 - 06.2024
Navigator
AMG, Advanced Care Oncology And Hematology
05.2020 - 07.2023
Certified Medical Assistant
Healthstat, Polk County School Board Employee Health
10.2019 - 03.2020
Certified Medical Assistant
Atlantic Health System
06.2015 - 09.2019
Certified Medical Assistant
Salerno Medical Group
04.2015 - 06.2015
Medical Assistant
Dr.Essam Othman, Family Medical Group
01.2015 - 06.2015
General Education - undefined
Fitchburg Community College
NJ Medical Assistant Technician - undefined
Healthcare Training Institute
Associates - Science Candidate
Middlesex County College
Completed coursework towards National Certified Medical Assistant - Medical Assistant
Star Career Academy
No Degree - Health Care Management
Berkeley College