Jacqueline Martinez-Figueroa
Budd Lake
Summary
Dedicated medical office professional with extensive experience in ensuring smooth office operations. Known for being personable and detail-oriented, with a strong history of providing a warm welcome to patients and addressing their needs effectively. Quick to adapt, with proficiency in operating office equipment and relevant software. Also serves as a backup to the surgical scheduler.
Overview
3
3
years of professional experience
Work History
Medical Office Associate
Atlantic Health System
Morristown
09.2025 - Current
- Managed patient scheduling and appointment coordination to enhance clinic efficiency.
- Processed patient registrations, maintaining accurate electronic health records.
- Verified insurance eligibility through phone and online portals.
- Educated patients on office policies, procedures, and available health resources.
- Collaborated with healthcare professionals to streamline patient flow and improve service delivery.
- Responded promptly to patient inquiries, ensuring a positive healthcare experience.
- Scheduled surgeries by coordinating with physicians and nursing staff.
- Collected payments from patients for co-pays and services rendered.
Patient Care Coordinator
Garden State Urology- Atlantic Health
Whippany
08.2024 - 09.2025
- Tailored communication to meet patients' individual needs by directing them to appropriate staff, scheduling appointments, and relaying messages to providers.
- Coordinated scheduling of therapy and treatment appointments to optimize patient care.
- Coordinated patient scheduling and appointment management for efficient office flow.
- Facilitated insurance verification and benefit inquiries to ensure seamless processing for patients.
- Communicated effectively with medical staff to relay patient information and needs.
PCC/ Team Lead
Optum Urgent Care
Ledgewood
01.2023 - 05.2024
- Assisted center manager in enforcing policies, updating associate schedules, and managing secure patient/employee information to enhance patient access experience.
- Reviewed applications and conducted initial interviews prior to meeting with center manager.
- Audited insurance verifications submitted by associates to ensure accuracy and compliance.
- Assisted with payroll submissions to ensure timely processing.
Education
Some College (No Degree) - General Business
Berkeley College
Woodland Park, NJ05-2026
Skills
- Patient registration
- Appointment scheduling
- Medical reception
- Electronic health records management
- Medical records management
- Insurance verification
- Patient coordination
- Office administration
- Computer proficiency
- Time management
- Communication skills
- Team collaboration
- Customer service excellence
- Conflict resolution
- Phone and email etiquette
- Professional demeanor
- Medical reception
Languages
Spanish
Professional
Timeline
Medical Office Associate
Atlantic Health System
09.2025 - Current
Patient Care Coordinator
Garden State Urology- Atlantic Health
08.2024 - 09.2025
PCC/ Team Lead
Optum Urgent Care
01.2023 - 05.2024
Some College (No Degree) - General Business
Berkeley College