Fedell Coyle
Monroe,VA
Summary
Dynamic Medical Office Associate with a proven track record at Centra Health, excelling in patient scheduling and insurance verification. Adept at maintaining HIPAA compliance and fostering positive patient relations. Recognized for enhancing operational efficiency and ensuring data integrity, while demonstrating strong problem-solving skills and attention to detail in a fast-paced environment.
Overview
28
28
years of professional experience
Work History
Medical Office Associate
Centra Health
Lynchburg, VA
12.2022 - Current
- Directed patient scheduling and appointment confirmations to enhance operational efficiency.
- Supported compliance initiatives by maintaining accurate electronic health records for patient data integrity.
- Orchestrated effective communication strategies between medical personnel and patients to improve operational efficiency.
- Streamlined insurance verification and authorization to support efficient patient care delivery.
- Facilitated front desk activities to enhance patient experience and address inquiries with professionalism.
- Facilitated positive patient engagement by verifying demographic information for accuracy at each visit.
- Established rapport with patients and families, promoting trust and ensuring transparent communication throughout the care process.
- Enhanced patient satisfaction by efficiently managing inquiries regarding appointment scheduling, medications, and test results.
Preschool Director
Teaching Little Christians
Madison Heights, VA
03.2021 - 10.2022
- Created comprehensive educational programs to enhance early childhood development through faith-based principles.
- Managed operational processes to maintain compliance with state regulations and licensing standards.
- Facilitated mentorship programs aimed at improving staff skills and teaching effectiveness.
- Designed assessment tools to evaluate student progress, facilitating tailored learning strategies.
- Developed and implemented staff schedules to optimize resource distribution and support effective classroom operations.
- Developed and implemented safety initiatives aimed at fostering a secure educational atmosphere for children.
- Managed teaching personnel and facilitated resolution of issues to enhance educational effectiveness.
- Engaged with staff to develop and implement strategies for creating an inclusive environment tailored to diverse learning requirements.
- Maintained adherence to state licensing regulations by implementing diligent record keeping practices and preparing for regular inspections.
- Developed and disseminated school policies to enhance coordination and maintain high-quality daily operations.
- Facilitated training programs for new preschool employees to ensure compliance with educational standards.
- Facilitated safety drills and enforced protocols to maintain a safe educational setting during emergencies.
- Fostered strong partnerships with parents by delivering effective communication and regular updates on student progress.
- Planned and coordinated fundraising events aimed at supporting program improvements and scholarship opportunities for underprivileged families.
- Managed recruitment and selection of classroom personnel, focusing on attracting and hiring top-tier educators and support staff.
- Conducted comprehensive staff evaluations and offered actionable feedback to promote employee development.
Lead Preschool Teacher
Teaching Little Christians
Madison Heights, VA
06.1998 - 10.2022
- Developed and delivered interactive lesson plans focused on fostering preschool children's developmental growth.
- Implemented strategies to encourage social skills and emotional maturity, fostering a positive learning experience for students.
- Coordinated meetings with parents to assess children's progress and develop tailored strategies for enriching their learning experiences.
- Provided mentorship to junior teachers, focusing on best practices in classroom management and instructional techniques.
- Conducted performance assessments through observations and modified curriculum strategies to support varied learning styles.
- Designed interactive learning experiences tailored to children's developmental stages, promoting both creativity and critical thinking.
- Oversaw and facilitated engagement of children during all school day activities.
- Implemented ongoing communication strategies to strengthen relationships with parents and promote active involvement in the educational journey.
- Facilitated hands-on learning experiences through play-based activities, promoting exploration of new concepts and development of critical thinking skills.
- Utilized positive reinforcement methods to manage behavioral challenges, ensuring a conducive atmosphere for student engagement and academic success.
- Integrated various media, such as books, songs, and games, to captivate and motivate students during lessons.
- Evaluated individual children's challenges and implemented targeted assistance strategies.
- Implemented efficient systems for organizing classroom materials, ensuring readiness for daily activities while reducing resource waste.
- Designed and implemented schedules that prioritized ample time for outdoor exploration activities.
- Implemented strategies to create an inclusive learning space where students felt safe to express their thoughts and collaborate.
Education
High School Diploma -
Amherst County High School
Amherst, VASkills
- Medical reception
- HIPAA regulations
- Patient confidentiality
- Medical documentation
- Patient scheduling
- Insurance verification
- Appointment management
- Medical office software
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- Computer skills
- HIPAA compliance
- Patient charting
- Phone and email etiquette
- Payment reconciliation
- Patient registration
- Insurance authorizations
- Managing patient records
- Patient demographics
- Appointment scheduling
- Patient relations
- OSHA compliance
- Data confidentiality
Accomplishments
I have received seven Service of Excellence pins and two Tulip Awards which are based off of Patient surveys and recommendations.
Timeline
Medical Office Associate
Centra Health
12.2022 - Current
Preschool Director
Teaching Little Christians
03.2021 - 10.2022
Lead Preschool Teacher
Teaching Little Christians
06.1998 - 10.2022
High School Diploma -
Amherst County High School